Blackbaud onProducts Review
August 16, 2017

Blackbaud onProducts Review

Stephen Uhr, Ed.D. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud K-12 “ON” Solutions

Support from Blackbaud is mechanical rather than personal. The chat function has been a nice addition to their support desk. Calling in is frequently frustrating. There is also a likelihood that issues do not receive adequate response. For schools used to the type of support available with historical Whipplehill products, their expectations are high.
We utilize OnCampus, OnRecord and onMessage to manage communications, student learning and student information. The software is used by the academic offices, the communication office and the advancement office. The onProducts feature a sound user interface for parents, students and teachers. The ability to use onMessage to create our own web presence has been instrumental in how we market our school to the public and to our own constituents.
  • Student management
  • Record management
  • Communications
  • Account management
  • Reporting
  • OnMessage does demonstrate ROI in our ability to self-manage and self create our own web presence.
  • The consistency of onCampus and onRecord provide ease of professional development for teachers and parents.
Senior Systems products were evaluated. Blackbaud was not specifically chosen, our school is a legacy Whipplehill school and we decided to continue with Blackbaud. This decision was due to the length of time we were with WH and our investment in the software both economically and from and instructional perspective.
Schools able to utilize all the onProducts will find value in their synchronization. If multiple databases or content management systems are in use, the workflow is more complicated. Integrations between the Blackbaud products are not always seamless. The academic onProducts do provide a great mechanisms of communication between the school and constituents.