NetCommunity - Good online presence for us.
December 13, 2016

NetCommunity - Good online presence for us.

Heather MacKenzie | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Grow

Overall Satisfaction with Blackbaud NetCommunity

There are two main users in my office, one other person who is in charge of our "marketing" and me. She does the text, photos, and look and feel of the site, and I do the background stuff that makes it work with RE. It is our only website at this time.
  • I like the integration with Raiser's Edge. Having the gifts automatically be processed this way is super safe, and eases a bit of the burden on our gift processing.
  • Tracking email statistics once email has been sent.
  • Event registrations with the ability to choose multiple options.
  • Integration interface with Raiser's Edge has some challenges occasionally with tribute records.
  • Working behind the scenes requires a whole new vocabulary and I found it un-intuitive.
  • Interaction with Mobile Pay - could be more automated.
  • Our online giving went from non-existent to being a routine option for us and has been worth it for our office.
If the main person, or people, who will be doing the work in NetCommunity have prior website experience, that will be an incredible boost to making this product work for you. I went into this with no background of that kind, and found it extremely difficult, and the available classes only helped some. Smaller offices might want to consider other options before going with this since it does take some serious time to make it do what is needed, and it is a serious cash investment for smaller offices. I like the ability to track email statistics, how secure it is, and it is our only online donation option at this time. We are using NetCommunity for event registrations as well as cash donations, for multiple office locations, and the ability to connect information to Raiser's Edge is very good.