Overall Satisfaction with Blackbaud NetCommunity
There are two main users in my office, one other person who is in charge of our "marketing" and me. She does the text, photos, and look and feel of the site, and I do the background stuff that makes it work with RE. It is our only website at this time.
- I like the integration with Raiser's Edge. Having the gifts automatically be processed this way is super safe, and eases a bit of the burden on our gift processing.
- Tracking email statistics once email has been sent.
- Event registrations with the ability to choose multiple options.
- Integration interface with Raiser's Edge has some challenges occasionally with tribute records.
- Working behind the scenes requires a whole new vocabulary and I found it un-intuitive.
- Interaction with Mobile Pay - could be more automated.
- Our online giving went from non-existent to being a routine option for us and has been worth it for our office.