Blackbaud NetCommunity helped us raise more funds!
December 12, 2019

Blackbaud NetCommunity helped us raise more funds!

Linda Behrman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Spark

Overall Satisfaction with Blackbaud NetCommunity

We have utilized Blackbaud NetCommunity for email communications with our constituents including e-newsletters, appeals, and special announcements. We also used Blackbaud NetCommunity for setting up donation pages on our website to collect gifts from our constituents. The forms allowed us to easily create donation pages that were secure and easy to use by our constituents.

Pros

  • Ease of donation forms online--secure donation pages are very important to our constituents.
  • Broadcast emails to our constituents

Cons

  • Better capabilities of creating forms within our website's design
  • The secure online donation forms provided a big boost to our online donations
  • Ease of importing data into Raiser's Edge was a time saving feature over having to enter the data manually
We started out with Blackbaud NetCommunity but eventually switched to Blackbaud's Online Express. Online Express offered more features and was included with the upgrade to Blackbaud's Raiser's Edge NXT. Blackbaud NetCommunity did meet most of our needs and was a great starting point for our e-communications and online forms within our website.
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.

Do you think Blackbaud NetCommunity delivers good value for the price?

Yes

Are you happy with Blackbaud NetCommunity's feature set?

Yes

Did Blackbaud NetCommunity live up to sales and marketing promises?

Yes

Did implementation of Blackbaud NetCommunity go as expected?

Yes

Would you buy Blackbaud NetCommunity again?

Yes

Blackbaud NetCommunity is a simple and straightforward fundraising platform and can be easily implemented. The program allows for email communications, sign-ups, and online donation forms. It is great for segmenting specific messages to different constituents. We had several different e-newsletters and constituents could sign up for specific ones. In addition, we could change the messaging in the emails to specific groups.

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