NetCommunity For Now...
December 29, 2023
NetCommunity For Now...
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud NetCommunity
We use BBNC to host our donation pages, for event registrations and for blast e-mail communications. The integration with Raiser's Edge and the gift queue and to load communication lists from queries helps to limit the number of products we need and keep tight integration.
- To have some web design for our giving pages within our departmental control has been helpful.
- The integration between Query and BBNC for loading communication lists works very well.
- Customer support for this product, via chat, has always been great.
- When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
- From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
- We are able to manage quick turn-around when needed for Event pages and registration.
- Integration with Raiser's Edge is certainly efficient
- I believe the unsubscribe functionality is potentially removing folks permanently from all of our communications for one small reason, thus eliminating future fundraising opportunities because they cannot be selective.
It was selected many years ago and there are better products in the 3 spaces we use BBNC for... but will miss having one product for all and the ease of integration with other Blackbaud products.
Do you think Blackbaud NetCommunity delivers good value for the price?
Not sure
Are you happy with Blackbaud NetCommunity's feature set?
No
Did Blackbaud NetCommunity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud NetCommunity go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud NetCommunity again?
No