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Online Express: A Long Way to Go to Catch Constant ContactWe are a non-profit conservation organization. We use Online Express to informational and fundraising emails to our members and supporters. We use it for our statewide communications. We also have six centers in different locations around the state. Those centers use it to let local members know of events and programs. We also use it for membership renewals and to supplement our direct mail fundraising.,it provides quick and relatively comprehensive data about who opened, clicked and reacted to our emails. It allows us to automatically record transactions made via email to Raiser's Edge. In other words, if someone makes a donation via Online Express, that information is recorded automatically in our data base.,We recently moved from Constant Contact for our emails to Online Express. Except for the couple of examples I previously gave of what Online Express does well, it underperforms Constant Contact in every way. Its user interface is clunky and hard to manipulate; it seems as if it were designed when the Internet was in its infancy and not updated since. It is extremely time consuming to randomize and divide email lists for split-testing. With Constant Contact we could easily increase our open rates dramatically by simply re-sending our emails the next day to the people who had not opened them. It is extremely cumbersome to do that with Online Express. Online and phone support is slow, wait times are long, and when you finally get a person to talk to or chat with, they often don't know how to solve your problem. And they are annoyingly cheerful about it! It's as if they don't realize that they weren't any help. OE's online email signup form allows visitors to our website to sign up only for our one basic email list. Unfortunately we have six locations and need separate lists for each of those centers.,5,It is difficult to tell. We making the transition from Constant Contact to online express in August. Our end of year fundraising is about to start. We expect it will make it easier to track our donors' and members' actions, which is why we bought into it.,Constant Contact,WordPress, Constant Contact, Microsoft Office 365
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Blackbaud Online Express
7 Ratings
Score 5.8 out of 101
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Blackbaud Online Express Reviews

Blackbaud Online Express
7 Ratings
Score 5.8 out of 101
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Tom Andersen profile photo
October 25, 2017

Blackbaud Online Express Review: "Online Express: A Long Way to Go to Catch Constant Contact"

Score 5 out of 10
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We are a non-profit conservation organization. We use Online Express to informational and fundraising emails to our members and supporters. We use it for our statewide communications. We also have six centers in different locations around the state. Those centers use it to let local members know of events and programs. We also use it for membership renewals and to supplement our direct mail fundraising.
  • it provides quick and relatively comprehensive data about who opened, clicked and reacted to our emails.
  • It allows us to automatically record transactions made via email to Raiser's Edge. In other words, if someone makes a donation via Online Express, that information is recorded automatically in our data base.
  • We recently moved from Constant Contact for our emails to Online Express. Except for the couple of examples I previously gave of what Online Express does well, it underperforms Constant Contact in every way.
  • Its user interface is clunky and hard to manipulate; it seems as if it were designed when the Internet was in its infancy and not updated since.
  • It is extremely time consuming to randomize and divide email lists for split-testing.
  • With Constant Contact we could easily increase our open rates dramatically by simply re-sending our emails the next day to the people who had not opened them. It is extremely cumbersome to do that with Online Express.
  • Online and phone support is slow, wait times are long, and when you finally get a person to talk to or chat with, they often don't know how to solve your problem. And they are annoyingly cheerful about it! It's as if they don't realize that they weren't any help.
  • OE's online email signup form allows visitors to our website to sign up only for our one basic email list. Unfortunately we have six locations and need separate lists for each of those centers.
It is well suited to sending simple, mass emails. It seems as though the "donate" pages that it provides are simple and easy to use, and easy to modify.

It is not very good for split-testing emails to see which messages work best with which audiences.
Read Tom Andersen's full review

Blackbaud Online Express Scorecard Summary

About Blackbaud Online Express

Blackbaud Online Express is a cloud-based online fundraising and marketing product integrated with The Raiser's Edge, creating a single online and offline solution.
Categories:  Nonprofit Fundraising

Blackbaud Online Express Technical Details

Operating Systems: Unspecified
Mobile Application:No