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Online Express is a good product for a small to midsize shopOur Advancement department at a private K-12 school has been using Online Express for 4 years. It is a good product for us and does what we need it to do. We use it to process our online gifts and online event registrations and send emails with it.,The online donation and registration forms integrate easily with our school's website. The transactions are easy to download. The credit card fees we pay are low. Blackbaud offers good support for this product. The email function is easy enough for everyone in our department to use. The donation and event registration forms are easy to set up.,I'd like more merge fields to be available in our email. I'd like the event registration form to have the ability to have more than one event attached to it. I'd like to be able to use participant attributes for just certain event units and not on all of the ones in the event.,9,It's easy for everyone to use. You don't need a lot of training to be able to use it. The credit card fees are really competitive.,Raiser's Edge NXT and The Raisers Edge,The Raisers Edge, Raiser's Edge NXTOnline Express: A Long Way to Go to Catch Constant ContactWe are a non-profit conservation organization. We use Online Express to informational and fundraising emails to our members and supporters. We use it for our statewide communications. We also have six centers in different locations around the state. Those centers use it to let local members know of events and programs. We also use it for membership renewals and to supplement our direct mail fundraising.,it provides quick and relatively comprehensive data about who opened, clicked and reacted to our emails. It allows us to automatically record transactions made via email to Raiser's Edge. In other words, if someone makes a donation via Online Express, that information is recorded automatically in our data base.,We recently moved from Constant Contact for our emails to Online Express. Except for the couple of examples I previously gave of what Online Express does well, it underperforms Constant Contact in every way. Its user interface is clunky and hard to manipulate; it seems as if it were designed when the Internet was in its infancy and not updated since. It is extremely time consuming to randomize and divide email lists for split-testing. With Constant Contact we could easily increase our open rates dramatically by simply re-sending our emails the next day to the people who had not opened them. It is extremely cumbersome to do that with Online Express. Online and phone support is slow, wait times are long, and when you finally get a person to talk to or chat with, they often don't know how to solve your problem. And they are annoyingly cheerful about it! It's as if they don't realize that they weren't any help. OE's online email signup form allows visitors to our website to sign up only for our one basic email list. Unfortunately we have six locations and need separate lists for each of those centers.,5,It is difficult to tell. We making the transition from Constant Contact to online express in August. Our end of year fundraising is about to start. We expect it will make it easier to track our donors' and members' actions, which is why we bought into it.,Constant Contact,WordPress, Constant Contact, Microsoft Office 365
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Blackbaud Online Express
10 Ratings
Score 5.8 out of 101
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Blackbaud Online Express Reviews

Blackbaud Online Express
10 Ratings
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Score 5.8 out of 101
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Karen Stuhlfeier, bCRE Associate profile photo
December 22, 2018

Blackbaud Online Express Review: "Online Express is a good product for a small to midsize shop"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our Advancement department at a private K-12 school has been using Online Express for 4 years. It is a good product for us and does what we need it to do. We use it to process our online gifts and online event registrations and send emails with it.
  • The online donation and registration forms integrate easily with our school's website.
  • The transactions are easy to download.
  • The credit card fees we pay are low.
  • Blackbaud offers good support for this product.
  • The email function is easy enough for everyone in our department to use.
  • The donation and event registration forms are easy to set up.
  • I'd like more merge fields to be available in our email.
  • I'd like the event registration form to have the ability to have more than one event attached to it.
  • I'd like to be able to use participant attributes for just certain event units and not on all of the ones in the event.
I think that it's a terrific product if it does all that you need it for. You need to determine if your organization needs a more robust product -- and decide if you're willing to pay for that. OLX is a good product for the price.
Read Karen Stuhlfeier, bCRE Associate's full review
Tom Andersen profile photo
October 25, 2017

Blackbaud Online Express Review: "Online Express: A Long Way to Go to Catch Constant Contact"

Score 5 out of 10
Vetted Review
Verified User
Review Source
We are a non-profit conservation organization. We use Online Express to informational and fundraising emails to our members and supporters. We use it for our statewide communications. We also have six centers in different locations around the state. Those centers use it to let local members know of events and programs. We also use it for membership renewals and to supplement our direct mail fundraising.
  • it provides quick and relatively comprehensive data about who opened, clicked and reacted to our emails.
  • It allows us to automatically record transactions made via email to Raiser's Edge. In other words, if someone makes a donation via Online Express, that information is recorded automatically in our data base.
  • We recently moved from Constant Contact for our emails to Online Express. Except for the couple of examples I previously gave of what Online Express does well, it underperforms Constant Contact in every way.
  • Its user interface is clunky and hard to manipulate; it seems as if it were designed when the Internet was in its infancy and not updated since.
  • It is extremely time consuming to randomize and divide email lists for split-testing.
  • With Constant Contact we could easily increase our open rates dramatically by simply re-sending our emails the next day to the people who had not opened them. It is extremely cumbersome to do that with Online Express.
  • Online and phone support is slow, wait times are long, and when you finally get a person to talk to or chat with, they often don't know how to solve your problem. And they are annoyingly cheerful about it! It's as if they don't realize that they weren't any help.
  • OE's online email signup form allows visitors to our website to sign up only for our one basic email list. Unfortunately we have six locations and need separate lists for each of those centers.
It is well suited to sending simple, mass emails. It seems as though the "donate" pages that it provides are simple and easy to use, and easy to modify.

It is not very good for split-testing emails to see which messages work best with which audiences.
Read Tom Andersen's full review

Blackbaud Online Express Scorecard Summary

About Blackbaud Online Express

Blackbaud Online Express is a cloud-based online fundraising and marketing product integrated with The Raiser's Edge, creating a single online and offline solution.
Categories:  Nonprofit Fundraising

Blackbaud Online Express Technical Details

Operating Systems: Unspecified
Mobile Application:No