Bloomerang transformed our office
June 09, 2017
Bloomerang transformed our office
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomerang
My organization (high school advancement office) uses Bloomerang as a donor management system for parents, alumni, and corporate donors. It is only used by our office and we use it for accepting online donations, acknowledgements, communications with donors and alumni, as well as tracking yearly campaigns, appeals and generating tax letters.
- Conversion ease - the conversion from our previous expensive complicated system to Bloomerang was relatively easy due to their established conversion process and conversion manager assigned to us.
- Ease of use - our old system was very powerful, but no one knew how to use it correctly. Bloomerang is easy to use and train people on. Very intuitive.
- Outstanding customer service. I use the online chat when I have questions and the support person is always knowledgeable and helpful.
- Relationship reporting (I believe this may be in the works)
- I would like to be able to have different logos or pictures on the web forms - not just 1 per organization. Ex - School Logo for school donation, Alumni Logo for Alumni donation. Currently only one is permitted. Same with some social media handles.
We were using Raisers Edge and decided before renewing our contract for another few years that we should see what else was available. We evaluated 10-15 donor management systems and found Bloomerang to be easy to use for donation entry and acknowledgement, communications and Web site integration. We like that it is one product to keep up with (as opposed to RE, Constant contact, and so many additional modules to manage separately) and that non-technical people could use and understand it. Cost and ease of use with robust functionality was out goal - that is why I chose Bloomerang.