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Bloomerang is an essential and evolving tool for donor information retention!
April 01, 2022

Bloomerang is an essential and evolving tool for donor information retention!

Simon Welch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

Bloomerang is our donor constituent tracking program that keeps us informed on current donor activity. Bloomerang allows us to see what our weak spots are in donor retention, as well as keep track of results from our direct mail campaigns. Every donation that is made is logged in Bloomerang which makes it an important hub with donor information.
  • Donor logging
  • Running Report
  • integration with other programs
  • Some missing report functionality
  • Can be confusing
Network for Good has evolved for many things but still has its feet stuck in the past not to mention that the cost outweighs the benefit. With Bloomerang, we are able to save money and get a better program.
Bloomerang is essential for us as a donor information catalog. Every donation that walks through the door or comes through online is immediately logged into this system which in turn allows us to track our weak points. Bloomerang walks the walk and talks the talk. Not only is it a great platform but its help center is top-notch. Any questions one might have about the software can be easily answered with a chat or in the solutions center. It does exactly what it says it does with no real issues. It is continuously evolving with new partnerships and extensions that only make it better.

Bloomerang Support

Bloomerang is extremely quick with a response and can generally answer your question when asked. If they do require escalation they keep you in the loop and resolve the issue as soon as possible.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not, everything you need comes with the initial purchase with no other hidden costs
I actually just got off a call today to use a new extension of Bloomerang to actually take donations as well. The sales support team was able to answer all of our questions without pause, and with our previous experience with them, I know that we can trust what they say.