Bloomfire is good for a knowledge base community
June 19, 2018

Bloomfire is good for a knowledge base community

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

It is being used for customers & associates. We have one community that all customers and associates have access to and one community strictly for associates. We use the customer one mainly for knowledge storage...training materials, tip sheets, videos, release notes. In addition, we allow our customers to ask solution questions.

Pros

  • Visually appealing
  • Good reporting
  • Easy to use

Cons

  • Doesn't encourage community participation
  • Not the best gamification
  • Limited design options
  • Too expensive
  • Not that great of a ROI using Bloomfire
Bloomfire was selected before I was hired & we are now moving to Higher Logic. I believe they thought we would need it as a knowledge base which it is good for vs. a true online community. I have learned that it is missing the "community" feel and that is why we are changing vendors.
It is good if you are looking primarily for a knowledge base community. It's visually appealing because you can add thumbnail pictures. You can also create series which is good for training documentation. Bloomfire is less appropriate if you are truly looking for a community that increases engagement amongst its members.

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