Item: Bloomfire
Rating: 10
Author: Verified User

Overall Satisfaction with Bloomfire

Use Cases and Deployment Scope

Bloomfire has enabled us to build a huge database of knowledge that enables us to quickly answer questions on-the-fly, which enhances the quality of our customer service as well as builds morale within our team. As employees, we feel supported and understood, and do not fear times when there may not be an advisor or lead available to help us personally. It also allows us to multitask with grace and without compromising the customer experience.

Pros and Cons

Pros

Information organization..
Intuitive interface.
Social reactions.

Cons

I would love to see a drop down menu of buildable information categories.

Return on Investment

Increased productivity.
Increased customer satisfaction.
Higher employee morale.

Key Insights

Do you think Bloomfire delivers good value for the price?

Not sure

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?

Yes

Likelihood to Recommend

Bloomfire is well suited for on-the-fly question answering. It is less suited to use as a study book wherein the user is attempting to garner a lot of information at once.

Comments

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Bloomfire from the front-line perspective