1. Home
  2. Knowledge Management Systems
  3. Bloomfire Reviews
  4. User Review of Bloomfire
Bloomfire is Fire!
January 09, 2021

Bloomfire is Fire!

Diana Angulo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

Bloomfire is what we use for our internal search engine or as we call it 'our single source of truth'. The business we are in is messy and convoluted. The Residential department is broken in to 4 different division and Bloomfire allows for us to store article by relevancy with a user friendly search engine for easy finding. Although we all use the same website, the different tiles/groups isolates the important information. Our customer service agents are encouraged to utilize this resource to gather accurate and updated policy information. The best part is that it is very interactive i:e bookmarks, like, follow, share or flag for review.
  • Bookmarks
  • Modern and Clean
  • Intuitive
  • The search engine can be improved by revamping key words function
  • Efficiency
  • Accuracy
  • Policy Compliance

Do you think Bloomfire delivers good value for the price?

Not sure

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?

Yes

It is very easy to moderate the content. The hourly employees use it to navigate through their calls, and if something is confusing about a process they can comment on the article and a content moderator will engage with the post. It is very real time and allows for process improvement.