Quality search recommending the right products to my customers
March 28, 2022
Quality search recommending the right products to my customers

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
We use Bloomreach Commerce Experience Cloud to help customers find products on our eCommerce website. Search results browse our product descriptions and return relevant items for our customers to buy. Plain English searches are very beneficial because not all of our customers are familiar with our part numbers.
Pros
- synonym relationships
- "customers also bought" suggestions
- "boosting" product on various search terms
- Added merchandising opportunities for related items
Cons
- If rules could be set on the user level and not globally
- We have custom pricing for our customers, its tough because Bloomreach likes to have 1 price per SKU and we don't have that in our business
- With all the options in the Admin Center, I get lost sometimes. Maybe sort out a way to group tools so its less intimidating
- increased revenue from synonym suggestions
- increased revenue from "customers also bought" suggestions
- increased revenue from boosting certain SKUs on search queries
I don't have any experience with other Bloomreach products.
We were up and running within 2 weeks. We did our training sessions with the service implemented and used our production instance to train on.
Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?
Yes
Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?
Yes
Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?
Yes
Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?
Yes
Would you buy Bloomreach - The Agentic Platform for Personalization again?
Yes
Comments
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