1. Home
  2. Marketing Automation Software
  3. Bloomreach Commerce Experience Cloud Reviews
  4. User Review of Bloomreach Commerce Experience Cloud
Bloomreach review
March 28, 2022

Bloomreach review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We have successfully implemented this product in the whole company, making campaign management easier and user-friendlier. The vendor selection process went smoothly. After contracting good service was provided from them. The training materials were great and thorough. Our campaign management system was out of date and could not handle contextual needs, while this offered a great built-in solution for that. After implementation we have transferred our campaigns to this system step by step, creating more phases, but it was managed without any problems. I can only recommend this product and the team behind it, everything went super smoothly.
  • contextual campaigning
  • easy implementation
  • great trainings
  • a bit more documentation needed
  • trainings for more business roles
  • import/export options
  • ROI
  • contextual marketing
  • higher reach rate
I found it beneficial because it is ideal to assist us to reach our business goals, and it's simple to construct highly focused, trigger-based automation with this. Bloomreach Experience platform's segmentation and analytics capabilities are extremely powerful. Ease of Tracking and Analysing user behavior by merging their data across devices, browsers, and mobile apps
The opportunity to leverage our current product features data to enrich other features and functional capabilities that are offered by Bloomreach. Having business services help guide tuning and optimizing our site search. Gives us much more insight and personalization across our site than we have ever had before, and the analytics allows us to harness this information across other marketing aspects.
The documentation. It's poorly written, assumes too much prior knowledge, and doesn't have enough step-step examples. The CMS is not responsive, it will not scale well when the browser window is resized. Lack of user feedback when a CMS error occurs. The learning curve can be steep and needs to be kept up, but with great flexibility comes great complexity (sometimes underwater, but sometimes in implementation)
I have worked with quite a few vendors/platforms and should note that they provide one of the best combinations of features, integration, and customization options and overall return on all investments made to select, implement, scale, and multiply sales & marketing efforts. Has a user-friendly interface and predefined reporting and workflows make working with large amounts of data relatively simple.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Content that delivers a headless CMS experience, and engagement, which provides us with top CDP and marketing automation tools that are extremely effective in fostering genuine personalization and digital commerce growth, are two of my favorite modules. The learning curve can be steep and needs to be kept up, but with great flexibility comes great complexity (sometimes underwater, but sometimes in implementation)