Love at first sight
March 29, 2022

Love at first sight

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

I prepare campaigns (email templates, scenarios, push notifications), analyze the data (via reports, segmentation (customer and event segmentations), funnels, in which I also use metrics, aggregates, running aggregates, expressions ...).

Pros

  • user friendly interface
  • many helpful features
  • statement logic (AND, OR, negations, brackets) - these little things make a huge difference

Cons

  • sometimes I have 2 "panels" with attributes, but only one of them is working. However, this seems to be a problem on my side as none of the colleagues have this issue. Still have not figured it out what might cause this problem.
  • higher open rates, click rates and purchase rates in the case if campaigns - this also includes increased revenue
  • Mailchimp and Bronto Marketing Platform (discontinued)
Bloomreach is much much easier to use, it has quick loading times, user friendly interface and more features
it is versatile and I can do so many things (not only data analyses but also design of campaigns, weblayers ...)
I've just had only one chat with the support - they provided a solution that was really helpful.
I would say it is a matter of a couple of weeks, but it depends on the people you are working with and their response time as well. The first result usually comes real quick.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

WELL SUITED:
- if your company makes high revenue and you want to go to the next level
- if you want to see real-time data with less effort (compared to other alternatives)

LESS APPROPRIATE:
- in small businesses

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