New Technology new techniques
Updated February 22, 2023

New Technology new techniques

Poornaraj Duraimani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We are implementing Bloomreach to Amway Clients in Taiwan and India. The scope of the use case is to ensure customers follow products they bought in past. We are facing a problem with communicating to their direct uplink or above-linked customer. Is there a way to send an SMS/EMAIL to a customer who has references from another customer like MLM tree?
  • Segmentation creation
  • Scenario creation and testing
  • Aggregate usage in Personalization
  • Reporting Dashboards
  • Using Event attributes in the Jinja
  • More Jinja use case references
  • Scenario based on Customer reference attributes
  • Segmentation on any attribute
  • Scenario testing which provides customer count
  • Jinja implementation for personalization
  • Custom Reporting Dashboards
  • We are yet to test ROI data
  • Personalization on Email & SMS
  • Segmentation uses
  • Jinja implementation
We are getting quick response and solutions for every time we reach them. We found very useful links and comments shared by support team
The SMS channel implementation on the fresh instance was very quick. The supporting documentation helps us to create assets in no time for our use cases
We are yet to implement all the features available in Bloomreach. Once our product is launched we can mention these AI customer unification features.
Adobe Journey Optimizer has fewer features compared to Bloomreach, So we recommend this to our clients and started the implementation of our client use cases in Bloomreach

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?


Are you happy with Bloomreach Commerce Experience Cloud's feature set?


Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?


Did implementation of Bloomreach Commerce Experience Cloud go as expected?


Would you buy Bloomreach Commerce Experience Cloud again?


Easy to create Segmentations on any customer attribute or on Event attributes. Using multiple languages in SMS/Email content. testing customer count in Scenarios.

Bloomreach Commerce Experience Cloud Feature Ratings

Using Bloomreach Commerce Experience Cloud

5 - Account level and Project level user creation Implementation of Shopify local CSV imports Scenario creations custom reports creation and etc
  • Welcome scenario
  • Abandon Cart
  • Birthday Scenario
  • Creating events and using like dry run to get counts for a week
  • Using file transfer integrations
  • Customer unification from different system
We are moving into Bloomreach from using different platforms and we are good with the plug & play options to immediately deploy and integrations to most of the other world tools Shopify., etc

Evaluating Bloomreach Commerce Experience Cloud and Competitors

  • Price
  • Product Features
  • Product Usability
No I will not change my options as i had given all true to my heart.

Bloomreach Commerce Experience Cloud Implementation

Yes - Data Model Creation
Creation of Customer & Event attributes
Integration of source system
Change management was a big part of the implementation and was well-handled
  • Hard & Soft id combination

Bloomreach Commerce Experience Cloud Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We are sure on that we have access to the tool at Account Admin .
We have a request for creating 32 Projects for our client it was all created after sometime our client wanted the Projects to be renamed the support team were on it quickly and updated the names

Using Bloomreach Commerce Experience Cloud

It is easy learn and easy to use tool all the options are like drag & drop
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Email Template creation
  • Scenario
  • Custom Dashboard Reports