A great first impression and a tool that we help changes our business for good.
August 26, 2022

A great first impression and a tool that we help changes our business for good.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Bloom helps us to refine our Google PPC approach, sophisticate and automate our e-mail and improve our CRO efforts. Bloom gives us deep insight and the ability to personalize our website, comms, and outreach by building intelligent filters. And by having all of our data alongside our processes, it's super quick and reliable.

Pros

  • Data Integration.
  • Segmentation
  • Personalisation

Cons

  • Technical
  • Team size required to begin.
  • Some UX.
  • Increased ROI on PPC spend.
  • Given access to our full live database.
  • Opened up a great deal of personalisation.
Great team who flow everything well and follow-up with great importance. Dialogue has been very good, and we built trust quickly. They are clearly experts in what they do. They helped us deliver the project on time and to a high standard and are still on hand to support with our needs.
We've been able to aggregate important data and create new metrics, which has helped us create powerful automation based on reliable and up-to-date information. It's allowed us to create layers of comms that react to a range of different triggers, driving timely and highly relevant messages. Alongside this, our compliance has been greatly assisted.
It's way more comprehensive than any other mail provider I've used and has a lot more functionality. A huge step change for our business that has brought us to the forefront of personalized marketing. Mailchimp is lightyears behind this approach in particular. The other two applications are actually part of Bloom.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

I think Bloom would help any company with a large database or many products, provided there is some development capability/understanding. There is a big jump in complexity between Bloom and something like Mail Chimp. That said, Bloom is several steps ahead in capability and will deliver far more in the long run.

Bloomreach Commerce Experience Cloud Feature Ratings

Comments

More Reviews of Bloomreach Commerce Experience Cloud