All round great platform
December 09, 2025

All round great platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use Bloomreach Commerce Experience Cloud for the Engagement pillar - the use case for onboarding with a new platform was wanting a platform that allowed us to access and manipulate our own data easily and without support from the business insight team. Bloomreach Commerce Experience Cloud allows us to do this with access to all customer events then build meaningful reports/ dashboards of the back of this that allow us to make informed decisions quickly. We also wanted a tool that made life easier for the CRM team - quick campaigns builds that were consistent across all channels.

Pros

  • Customer service - the whole team are very involved in the account and don't just leave you with one CSM once you've onboarded
  • Flexibility - very open to feedback and suggestions on product improvements

Cons

  • Platform costs driven by events - if forecasting is not accurate or more and more features and events are tracked costs need to be closely monitored
  • New mobile channel launch quickly delivering 60%+ read rates
  • Fully personalised journeys across comms and site increasing conversion rates
great support from all areas - CSM and TC are both really engaged with the brand, and always looking at what we can do next to excel! Technical support is also very proactive - there's not really anything we've asked for that they have not investigated a solution for us.
The impact of being able to automated and analyze is central to what we do - not only within the CRM team (key stakeholders) but we are also now being asked by the wider business how we can solve issues with Bloomreach Commerce Experience Cloud that might sit in a backlog elsewhere in the business.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Well suited in that Bloomreach Commerce Experience Cloud are responsive and flexible - very important to us as a very fast paced company

Bloomreach - The Agentic Platform for Personalization Feature Ratings

9.0
WYSIWYG email editor
7
Dynamic content
10
Ability to test dynamic content
10
Landing pages
8
A/B testing
8
Mobile optimization
8
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Not Rated
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
10.0
Calendaring
10
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
9.0
Dashboards
8
Standard reports
10
Custom reports
9
9.3
API
10
Role-based workflow & approvals
9
Customizability
9
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
Not Rated

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