Bloomreach Commerce Experience Cloud ROCKS!
Updated December 10, 2025

Bloomreach Commerce Experience Cloud ROCKS!

Martin Neumahr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

Thanks to Bloomreach we know how to automate a lot of things in our company that took too much time before. During the main COVID season, Bloomreach saved us time and money by contacting our customers regarding their purchases or behavior. Also, Bloomreach helped us with marketing investments. Specific reporting, that cannot be made in other analytics, helped us with analyzing specific problems that bothered us.

Pros

  • Reporting
  • AI - Recommendation engines
  • E-mail Marketing
  • Creating scenarios based on behaviour
  • CRM with very good scope on customers

Cons

  • UI/UX
  • Product request - if there is a lot of people that will welcome new changes - that would be awesome to implement it.
  • catalog improvements
  • More API options
  • Easy mobile SDK setting up
  • Cleaning policy/duplication alerts etc.
  • Increased revenue
  • Higher CLV
  • Upsell of side products
The support team? True professionals. They are helping us with our hot topics/hot troubles or with non-documented things we just made up. Big applause for their patience and their knowledge. They helped us with so many things that I can't even count. Thanks to everyone from the Bloomreach support team, you deserve a medal.
It took approximately four months for us to get fully up and running. To clarify, this was actually a very fast timeline considering the complexity of our setup and the number of stakeholders involved. Our IT operations are fully outsourced to an external agency, so coordination required several parallel workstreams. In addition to that, we had to align our CTO’s team, our marketing department, and other internal stakeholders—altogether almost five teams, including the Bloomreach onboarding team.
Managing all these teams simultaneously during implementation was quite challenging, especially when it came to synchronizing technical tasks, data preparation, and marketing use cases. However, thanks to efficient collaboration and clear communication across all parties, we were able to complete the setup smoothly.We also started noticing early results shortly after going live, as the platform began delivering more personalized experiences and measurable improvements in our campaigns.
We see Loomi as a highly attractive opportunity for navigating and working with our data more efficiently. Its AI-driven capabilities allow us to move beyond traditional rule-based setups and establish a more intelligent, scalable framework for our customer journeys.
Loomi helps us define the foundational structure for our scenarios and significantly simplifies the discovery of insights across different data sources, including third-party data. The recommendation engines, in particular, have been a major advantage. Instead of relying on manual rules, we can leverage AI-based recommendations that dynamically adapt to customer behavior and product interactions in real time.
As a result, we are able to automate more of our marketing workflows, create more relevant and personalized experiences, and optimize the customer journey in a way that would simply not be possible without AI. Overall, Loomi and Bloomreach’s AI capabilities are unlocking new levels of efficiency and personalization for our digital experience.
Bloomreach is truly our love brand—there’s simply no real comparison. It stands out as the best personalization and marketing automation tool I have ever worked with. What really sets it apart is the combination of powerful AI capabilities, a highly intuitive interface, and the depth of data it can unify and activate.
Compared to other platforms, Bloomreach offers a much more flexible and scalable approach to building personalized customer journeys. Its AI (Loomi) helps us automate decision-making in ways that rule-based systems just can’t match, and the platform’s modular structure allows us to grow and adapt without heavy development overhead.
We ultimately selected Bloomreach because it consistently delivered the strongest balance of technology, usability, and long-term strategic value. The onboarding support, the quality of the documentation, and the responsiveness of the Bloomreach team confirmed that we were choosing not just a product, but a partner. And looking back, it was absolutely the right decision.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

The abandoned funnel has truly new meaning with Bloomreach. We have set so many triggers so we are approaching more customers now. Also, Digest e-mailing - this is spectacular. When we know some customer and he is active on the website and without purchase, we will send him a recommendation for his purchase. It has incredible results.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

9.1
WYSIWYG email editor
10
Dynamic content
9
Ability to test dynamic content
9
Landing pages
9
A/B testing
10
Mobile optimization
8
Email deliverability reporting
8
List management
10
Triggered drip sequences
9
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Campaign Management ()
Not Rated
10.0
Social sharing and campaigns
10
9.3
Dashboards
10
Standard reports
10
Custom reports
8
8.5
API
9
Role-based workflow & approvals
8
Customizability
9
Third-party software integrations
8

Using Bloomreach - The Agentic Platform for Personalization

Usability is great. Of course, they are a few UI/HCI/UX things that can be better, but we already wrote that to our fantastic support. Every new release of the app has something new that helps us with orientation in this awesome program. But it doesn't have so much impact on the whole usage.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
Cumbersome
  • Scenarios
  • Plug&Play usecases
  • merging
  • usecase setup
  • datadriven recommendations
  • catalogs
  • experiments without coding
  • specific weblayers
  • prediction and retention models

Bloomreach - The Agentic Platform for Personalization Reliability

At Bloomreach, we can truly do it all. The scalability of the platform knows no limits. We are genuinely able to connect individual data points and leverage them to their absolute maximum potential. Bloomreach provides us with the flexibility to grow and expand across different teams, markets, and even regions without ever worrying about technical barriers or system overload. The infrastructure is built to handle both rapid growth and complex personalization scenarios seamlessly. Whether it’s integrating new data sources, launching fresh campaigns, or experimenting with advanced AI-driven recommendations, the platform always performs reliably and efficiently. Thanks to its modular design and excellent documentation, scaling our operations feels natural and effortless. Overall, I would rate Bloomreach’s scalability a solid 10 out of 10.
Whenever we needed it, Bloomreach was there. We have not encountered any major issues that could have affected the company’s operations or overall business performance. On the contrary, the platform has proven to be extremely reliable and resilient, even during peak traffic or intensive data processing periods. The constant support from the Bloomreach team, combined with the ability to “do it yourself” anytime and anywhere, truly demonstrates how essential this software is to our daily business workflow. It allows us to act fast, adapt easily, and operate with full confidence that the system will always be available when needed.
Bloomreach continuously optimizes its environment to ensure smooth and efficient performance for its clients — and it truly shows. Even during peak seasons, when traffic and data volumes reach their highest levels, we have not experienced any noticeable drop in performance. Pages load quickly, reports are generated in a reasonable amount of time, and all integrations with our existing systems work seamlessly. This reliability allows us to focus on what really matters — delivering personalized and high-quality customer experiences. The platform’s speed and responsiveness remain consistent regardless of the complexity or scale of our operations. Bloomreach empowers us to prepare in advance, handle the busiest times of the year effortlessly, and maintain exceptional performance under any conditions.

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