No blooming campaigns without Bloomreach Commerce Experience Cloud

Bloomreach support is on the highest level possible. I never came across anybody in Bloomreach who would not want to help me to solve my problem. Our consultants are the best of the best, always know how to help, or if they don't, they will search for the answer and come back to me. Many of our campaigns would not come to life without them (Special thanks to Ondrej Horvath and Jakub Svoboda). Also, people on the chat are amazing, always helpful, always checking back if the problem is fixed or the solution they provided did not work. Simply amazing support.

Automatization has Bloomreach Commerce Experience Cloud on very high level, we are able to set up over 20 different fully automatized long term campaigns that require very few adjustments over time and we are working on more and more. Also segmentations is on amazing level. I never worked with such an accurate level of customer segmentation. Where I think Bloomreach Commerce Experience Cloud could be better is reporting, some detailed lookups for me are difficult to set even as a data analyst. I hoped Loome would help me with that, but since Notino has so many custom adjustments, Loome does not work very well with them.

We are extremely satisfied with Bloomreach. It is a central and indispensable pillar of our personalization and data-driven marketing strategy. The platform provides us with unparalleled scalability across 27 countries and guarantees high availability and stable performance, even when working with an enormous volume of data.The fact that the platform is intuitive and allows a wide range of our teams (from CRM to UX) to work effectively with personalization significantly reduces our dependence on IT support and accelerates campaign deployment.Given the robustness of the architecture and the positive results we are generating across channels, renewing the contract is a logical step to ensure our future organic growth.

A rating of 10 out of 10 is fully deserved, as Bloomreach demonstrates excellent scalability within our enterprise. From our experience, the platform is designed with a robust architecture that enables easy and rapid deployment across multiple departments and sites in different regions.This flexibility is key to supporting future organic growth. Bloomreach ensures that we can work with data effectively and without restriction across channels, without experiencing slowdowns or performance degradation. This is crucial for a personalization platform.

Bloomreach once again deserves a full score in this area. We work with it daily, and based on our experience, it is extremely available and reliable.Continuous availability is critical for our operations, and Bloomreach provides it without exception. Naturally, as with any sophisticated software, a minor technical issue or error sometimes occurs. The key, however, is that any such incident is either fixed extremely quickly or its resolution is started immediately by the support team.We have not recorded any unplanned outages that would disrupt our key processes or affect the operation of our websites. We can fully rely on the platform for daily deployment and delivery of personalized content.

We are a rather specific case—we manage the platform for 27 countries, which means our reporting is more complicated and data-intensive. Despite this complexity, reports are completed in a reasonable timeframe, and we never experience critical delays.Regarding integration, it's crucial that Bloomreach not only doesn't slow down our other systems but instead integrates with them seamlessly. All pages and personalized elements load quickly, which is essential for the user experience. We are very satisfied with the platform's overall performance and speed.