Bloomreach helped us delve much deeper into understanding and personalizing our customer base
October 14, 2025

Bloomreach helped us delve much deeper into understanding and personalizing our customer base

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

We use Bloomreach across lots of different areas within the busness. We build emails with HTML code, build email campaign and scenarios, develop customer segmentations, on site personalisation , homepages and more. It has helped us delve much deeper into understandign and personalising our customer base

Pros

  • Working on customer segments
  • Email scenario building

Cons

  • SMS
  • Using our data to develop its own customer segments
  • Ability to make more personalised content in emails to better suit our customers
I have heard from other teams members it can be slow or delayed.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Not sure

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

We use it every day for our daily campaigns and personalization but would like to try more at the SMS functionalities

Bloomreach - The Agentic Platform for Personalization Feature Ratings

7.0
WYSIWYG email editor
Not Rated
Dynamic content
6
Ability to test dynamic content
7
Landing pages
Not Rated
A/B testing
8
Mobile optimization
7
Email deliverability reporting
Not Rated
List management
Not Rated
Triggered drip sequences
Not Rated
Lead Management ()
Not Rated
7.0
Event/webinar marketing
7
Social Media Marketing ()
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
Not Rated

Comments

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