BlueJeans For Frictionless Meetings
Anonymous | TrustRadius Reviewer
November 01, 2018

BlueJeans For Frictionless Meetings

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

We have rolled out BlueJeans to all departments and business units. The level of usage depends on certain local factors especially established ways of working. The IT teams initially used it most, but recently we have found that many sales teams use it in the morning for large check-in calls. We have seen a wide variety of interesting use cases and the feedback has been almost universally positive. BlueJeans removes a lot of the friction involved for users in setting up calls, and significantly simplifies the support burden on IT. We use BlueJeans in every scenario that Skype for Business cannot address well. Basically Skype for Business covers PC-PC internal communication, BlueJeans does everything else.
  • Connects different devices seamlessly - it used to be a massive headache for end users and IT to arrange calls. Firstly arranging a room system video conference required all participants to find and book a room, which limited options for time slots. Secondly, if anybody had to change last minute, the entire preparation was thrown out the window and everyone reverted back to teleconference audio only as the lowest common denominator
  • Audio/Video Quality - BlueJeans has performed very well even in locations with limited internet bandwidth. Sometimes we experience quality drops, but it is normally attributable to significant local internet congestion rather than the BlueJeans platform
  • Ease of Use - we have created manuals but in fact, most people are able to quickly pick up and use BlueJeans without trouble
  • Reporting - the BlueJeans dashboard and drill-down facilities are excellent for tracking usage
  • The freely available telephone access numbers cover about 50 of the major countries, but it is missing many countries with less developed networks. The Premium BlueJeans Numbers are useful, but we have ended up with 3 different scenarios in our group - standard numbers, premium numbers and integrated service with a 3rd party. Ideally we would like to have one standard method to avoid any confusion
  • More flexibility for users to customise invitation email text
  • Segregation of admins would be good - having all admins with exactly the same rights can cause issues when usage is spread across multiple BUs
  • Ability to tag users for reporting purposes in the Dashboard e.g. drilldown by BU
  • From purely a cost perspective we have reduced the cost of contracting with multiple vendors in each location for teleconferencing services.
  • It is difficult to quantify the effect on business travel, but the quality and frequency of cross-border communication have increased.
  • Significant reduction in IT team time spent providing hands-on support to end users connecting to meetings
Overall BlueJeans ease of use and management, as well as its straightforward pricing model, put it in front of the competition. Some of the competition add too many features and make management complex. Usage is also confusing for end users, especially if participants are required to join by phone for audio, and PC for content. BlueJeans keeps it simple.
It really is simple to use. We very rarely face problems with people trying to join.
We have had issues with external companies with very tight security controls on their PCs that were unable to install the client or the screen sharing plugin for Chrome, but this was a rare exception.
We have not integrated BlueJeans with any other tools.
Some people link it to their Outlook calendar to access meetings more smoothly, which is an excellent feature.
Otherwise, we haven't investigated integrations because they often lead to additional problems when they fail (for software integrations in general, not BlueJeans specifically)
Command Center is excellent for reviewing usage patterns and troubleshooting.
It also gives a good view of feedback from the end users.
We can easily see who is using BlueJeans, and how they are using it.
My only request is the ability to define groups of users for filtering in the dashboard e.g. by BU
Multiple device types need to connect. Internal management of room system connections is a burden e.g. FW rules for IP addresses, address book maintenance etc. Mobile workforce, especially if people need to flexibly join from different locations or even change connection method during a meeting. Wireless presentations, even if only having a local meeting, BlueJeans can be used to present to a screen (or to the screens of all attendees) without connecting a wire.

BlueJeans Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
9
Mobile support
10
Desktop sharing
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
10
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated