BlueJeans Video Collaboration Tool
Louise Watson | TrustRadius Reviewer
December 11, 2018

BlueJeans Video Collaboration Tool

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is used 2-3 times per day within our company. It helps employees from different offices have daily meetings without having to travel.

Area managers have daily operations meetings before heading out to appointments and our sales reps discuss sales targets, training and and any other business. I use BlueJeans to provide IT relevant training to staff who cannot make it to head office.
  • The quality of the video is excellent. We have a low bandwidth network and we have tried and tested other vendors. They didn't have the same excellent video and audio quality that BlueJeans has. BlueJeans works great on our network.
  • We can easily share our screens or a specific app or window which is great for training.
  • The security options for BlueJeans are excellent. You can add a pass code and change the meeting ID number.
  • It's easy to invite users to meetings via calendar invites or by simply sending the meeting ID.
  • If I have logged in using my username and want to join using a meeting ID later, the Windows app seems to remember my email address and defaults to log in in with that. This confuses users who want to login using the meeting ID.
  • We have 6 offices across Scotland and this saves employees having to travel from Inverness to Dunfermline. This allows operations managers to have face to face meetings every morning to discuss issues before heading out for the day. Sales reps from different regions can also have daily meetings to discuss targets and collaborate with each other on sales tips and techniques.
  • Our recruitment team use BlueJeans for interviews with candidates who don't have access to Skype.
BlueJeans has more features than Videxio such as calendar and security user options.
Users find it easy to open the desktop app and enter the meeting ID. However, as mentioned earlier, some of our users get confused if a user has joined using the registered email address previously and the app is still displaying the login. Some users forget that they have to click "Join as Guest" and I have to assist them.
If I am organizing training sessions, I can use the Outlook calendar to arrange a meeting and the user can just click on the link I provide.
If users report having problems during a meeting, the command center is useful for seeing what has gone wrong such as bandwidth issues and identifying the location that may have caused the issue. Often, some users forget to leave the meeting and the command center allows me to "kick" users out.
Ideal for companies with offices in various locations. Great for training users in other offices using the screen sharing facility.

BlueJeans Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Not Rated
Audience polling
Not Rated
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list

Using BlueJeans

35 - Sales Executives, Installations Managers, Managing Director, IT Support, Recruitment Managers, Head of Marketing, Canvassers