A sensible solution for your video and conference call needs
February 06, 2019

A sensible solution for your video and conference call needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

It is being used across the whole organization since we have people who are remote half time and full time. BlueJeans is also used when we hold video calls with outside partners and webinars. We connect with people all over the whole and use Bluejeans when we hold conference calls and video calls.

Pros

  • The dashboard is self-explanatory.
  • Logging in is easy and doesn't require a download.
  • You can pick your own pin and ID numbers, which makes it easy to remember.

Cons

  • You can't show a video with sound in an easy and effective way.
  • There is no beep when people join via the phone, so you may not know when people arrive.
  • So many updates! It is hard to keep up.
  • More face to face meetings.
  • It's easy to work with those who are remote -- more personal connections to remote staff.
  • Can join meetings from anywhere -- even from the airport with video on my cellphone.
I selected BlueJeans primarily because of the customer service. From the beginning, I worked with someone who was super helpful and provided me with answers to my many many questions. It was a big switch for us and the customer service rep really helped me be able to sell the switch to my fellow colleagues. We also saved a bunch of money on conference call lines.
I think that it is a super easy platform to use. From a user standpoint, it is clear on how to join a meeting and all of the features. From a host standpoint, it is also easy to understand the different features which are helpful when people have trouble signing in.
When you are working with people from all over the world it is helpful to use a platform like BlueJeans because the connection can be very strong, there are numbers to dial in from all over the world, the app is also available on the phone, and their customer service is also easy to talk to when there are problems.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
7
High quality video
8
Low bandwidth requirements
6
Mobile support
8
Desktop sharing
10
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
10
Live chat
7
User authentication
Not Rated
Participant roles & permissions
8
Confidential attendee list
Not Rated

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