BlueJeans - Keeping it simple.
June 28, 2019
BlueJeans - Keeping it simple.
Score 9 out of 10
Overall Satisfaction with BlueJeans
We use BlueJeans across the entire organization. All of our offices are connected through BlueJeans to allow for face to face collaboration. BlueJeans allows for departments spread amongst our offices to communicate and work together efficiently. One of the most challenging parts about implementing an AV solution is finding one that is simplest for your users to use. Bluejeans allows for our users to be able touch a join button on a screen and the meeting starts without anything additional.
- Ease of use- Our users want to create meetings and join meetings quickly without having to download something or deal with technical steps. BlueJeans integrates within Outlook allowing our users to create meetings easily by just clicking on an add meeting button. The joining of meetings in our conference rooms is accomplished by simply pressing the join button on our Dolby table top units.
- Clear voice and video quality- We've used several different AV solutions in the past including Ubiety, Acano, and Highfive and the voice and video quality of our meetings with BlueJeans have been trouble free in comparison with the other AV solutions. Consistency in communications quality is essential for our organization to collaborate effectively and BlueJeans allows for us to do that well.
- Sharing of videos- Our communications department creates a lot of video content and often it is necessary to share a video in a meeting as part of the discussion. BlueJeans has very clear video and sound playback of the video content by allowing us to upload videos to our BlueJeans account and then stream it directly from BlueJeans into the meeting.
- BlueJeans streaming of video with sound is only available in their 1.0 version. We would like to see it available in their 2.0 version which they have already pushed out.
- BlueJeans Dolby mic table top unit needs to have a way to store user meeting IDs. Sometimes when a user wants to join another user's meeting and does not have the link or the meeting ID, it would be very useful for a list of users to be available that the user can scroll through and connect directly off the table top unit.
- BlueJeans should allow for complete control for BlueJeans administrator for user administration. Currently administrators can mute and unmute folks on a live meeting but cannot enable other features like record for a user's meeting.
- Our previous AV solutions had created an environment where our users did not feel confident in the AV solution for important meetings. BlueJeans has turned that thinking around and now AV is a dependable tool for our users.
BlueJeans has definitely lowered the number of tickets our IT department were receiving regarding audio video issues. It's simple and the even less technology savvy users are able to pick it up quickly.
The command center gives a lot of information regarding meetings. As I mentioned before, I would like to see administrators in BlueJeans to be allowed complete control of all features of any user's meetings. For example, often times users forget to set the record feature on for a meeting and they don't realize it until they're in the conference room. Rather than have the user go back to their computer and log into BlueJeans, join the meeting, and then enable record, it would be useful if the administrator can just go into command center and enable that feature for the meeting.
I've had connections issues, videos freezing, audio feedback and untraceable echos using the past AV solutions we've implemented. Lack of consistency with quality was another issue we've had with our previous vendors. With BlueJeans there rarely has been a problem in these areas. The few times there have been issues, we've found the problem was either user error or a Cisco telepresence hanging.
BlueJeans is a good all around solution. Whether it be department meetings or organizational meetings it is easy to use and the quality is great. Without purchasing their add on package, I would not use BlueJeans for webinars as there is little to no tools and features to support user participation.