Excellent Move
May 25, 2018
Excellent Move
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BluePay
BluePay is used as our payment gateway for our point of sale, B2B, and B2C websites for all product divisions.
- BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
- During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
- Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
- Customizable reporting would be great.
- Giving users more latitude for search functions to be able to better research issues for customers
- Decrease in overall credit card fees
- Less headcount needed for the processing and reconciliation of credit cards
- Fewer overall credit card chargebacks and disputes
We initially chose BluePay because they had purchased the company that we used for our online payment processing and sales applications. To remain with our previous provider would have required costly updates but BluePay was fully integrated and allowed for a very smooth transition with little to no disruption for our employees or customers. After making the switch, we were so glad that we did. Our account rep has been so helpful and responsive, even going to the level of creating and scheduling custom reports to allow our users to do their jobs more easily and efficiently. We've also been pleased to see our overall fees/interchange go down from what we were charged by our previous providers. Overall, we have been very pleased with the service and services provided.