TrustRadius: an HG Insights company

Clover

Score9.1 out of 10

39 Reviews and Ratings

Get a Demo

What is Clover?

Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.

Categories & Use Cases

Reviews

What users are saying about Clover.
View all reviews

Eye Catching Design, Solid Reliable Product.

Incentivized
Glenn Johnson
CIO (Chief Information Officer) in Information Technology at Carolina Hurricanes Hockey Club (201-500 employees employees)

Use Cases and Deployment Scope

We use Clover terminals and scanners as part of the purchase of a food and beverage point of sale system called Bypass. One of the main reasons we selected Bypass was because of the quality of the Clover hardware and how clean and sharp the design looks. The Clover hardware, in conjunction with the Bypass software, allowed us to go cashless in our building from day one!

Pros

  • Reliable
  • Eye catching design.
  • Ease of use.

Cons

  • Continue to work on the design. What is fresh today can look stale in the near future.
  • Continue to work on reliability and dependability.
  • Better cable management between the terminal and the peripherals.

Most Important Features

  • Design
  • Reliability
  • Flexibility

Return on Investment

  • ROI is difficult to quantify as the system replaced a functioning POS.
  • Increased customer satisfaction because of appearance of terminals.
  • Increased footprint required for size of our terminals.

Other Software Used

Extreme Ethernet Switches, Lenovo ThinkServer RS Series, SonicWall NSA Series

Clover POS Review

Incentivized
Blake Wilson
Integrations specialist in Customer Service at Wholesale payments (51-200 employees employees)

Pros

  • Easy to use
  • Devices look very nice
  • Merchants love it; very few complaints

Cons

  • Customer service could use some improvement.
  • Apps inside the "more tools" app are very unclear.
  • Dashboard is a little difficult to understand.

Most Important Features

  • Ease of use
  • Ease of ordering equipment
  • Contactless pay
  • Visual aspect

Return on Investment

  • Merchants love it. It has helped business.
  • We get complaints about customer service, but it doesn't impact much.
  • We have the ease of ordering equipment and receiving it in 2 days.

Other Software Used

HubSpot CRM, Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)

Clover for a Bike Retailer...it's a Win!

Incentivized
Robert FordView profile
Retail Operations Manager at Global Bikes (51-200 employees employees)

Pros

  • Ease of set up with one or multiple locations.
  • Ease of use from day to day functions to reporting to transaction investigations.
  • Simple and adaptable functionality with access to the tablet or the portal.
  • Intuitive back office management portal

Cons

  • Focus functionality on retail use and not broad based with focus on food services
  • Build a turn table into the countertop unit so both the employee and customer can use the tablet
  • Offer color choices in units (white is not always friendly with long term use)

Most Important Features

  • Ease of use
  • Ease of set up
  • Adaptability
  • Quick and easy back office management

Return on Investment

  • Reduced opportunities for fraud
  • Secured credit card transactions
  • Consistent experience for customers
  • PCI compliance, monitoring, and execution

Alternatives Considered

Apple Pay

Other Software Used

Lightspeed Retail POS

Clover is great!

Incentivized
Ashley BealView profile
Senior Office Administrator in Information Technology at Harbour Technology Consulting (1-10 employees employees)

Pros

  • Clover is great for finding local businesses around you.
  • Clover is also great for receiving discounts or promotions from these local businesses.

Cons

  • The setup of the app could use some improvement.
  • I feel like the app is a little confusing to navigate.
  • This may be difficult for older users who are not as comfortable or savvy in an app setting.

Return on Investment

  • Clover has positively impacted our finances as we regularly purchase from our local shops for meetings or lunches and now we can save money/earn promotions.

Usability

Other Software Used

QuickBooks Online, Slack, Datto

BluePay took us to the next level

Incentivized
Ben FlemmingView profile
Director of Human Resources in Human Resources at National School Project (51-200 employees employees)

Use Cases and Deployment Scope

We used BluePay as our back end merchant processor to handle credit cards and electronic check payments. It serviced payments for all departments across our organization, but only our accounting team interacted with it. BluePay provided reliable, fast settlement of donations for our non-profit with very reasonable fees and pretty good reporting to facilitated auditing and regular reconciliation.

Pros

  • Reporting: We were able to find pretty much exactly the info we needed to be grouped as we needed it.
  • Payment processing: This is what they do!

Cons

  • Fees could have been lower; we negotiated to a lower rate with another company.

Return on Investment

  • Reliability: BluePay did the job every day for years.
  • Lower fees: BluePay saved us money by allowing our donors to give via ACH payment.

Alternatives Considered

Stripe and PayPal Payments