Track-IT! is perfect for the 10-50 member IT team.
Anonymous | TrustRadius Reviewer
March 13, 2020

Track-IT! is perfect for the 10-50 member IT team.

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BMC Track-It!

We are using BMC Track-It! as our main ITSM. Our organization emails the service desk and it gets redirected to BMC Track-It!, then assigned to a technician.
  • Mass assignment of tickets
  • Mass addition of ticket notes
  • High level of customization
  • On 11.4: auto-assign to queues does not work.
  • On 11.4: email notifications to the user are very crowded and not easily read.
  • On 11.4: slow.
  • Change management functions have been limited by this.
  • Track-IT! support has been amazing and very responsive.
Depending on your organization size, you have to be very particular with the ITSM that you choose. Track-It! does the work we need it to right now. However, we will soon need to use something like Jira in order to become a next-generation service desk.
Very responsive support members.

Do you think BMC Track-It! delivers good value for the price?

Yes

Are you happy with BMC Track-It!'s feature set?

Yes

Did BMC Track-It! live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC Track-It! go as expected?

I wasn't involved with the implementation phase

Would you buy BMC Track-It! again?

No

Well suited for basic ticket assignment and purchase order tracking. Less appropriate for change management use cases.

BMC Track-It! Feature Ratings

Software and hardware inventory tracking
5
License management
8
Asset lifecycle monitoring
8
Contract management
Not Rated
Asset relationship management
Not Rated