The Magic of Bold360
February 15, 2019

The Magic of Bold360

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

We use it to get connected with our customers for quick resolutions for all their queries. It addresses all kinds of problems, from dealing with simple information on a product or more details on a particular deal that we feature. Handles any query related to shipment, tracking the orders, communicating any merchant related problems directly to us and accordingly taking immediate action as per the policies. Bold360 has been incredibly reliable and I use it almost 20 hours a week. There have been a few rare occasions where it was affected by bugs. But the overall performance is great.

Pros

  • Real-time messaging feature is brilliant. Even though you refresh the page, the contents remain. It is extremely fast.
  • You rarely face any performance issues. In my one year of usage, I've only faced very minimal issues less than two or three times. I mean any application will break at some point, but Bold360 is just awesome.
  • Multitasking is a delight. Chat with any number of customers with ease.

Cons

  • Simple customization features allowed for the user would be great, which doesn't affect the overall performance of Bold360. Like the layout and the color.
  • Bold360 reduces the wait time for customers as the employees are able to address several customers at a time.
  • We are able to provide quick resolutions and satisfy the customers, in turn generating loyal customers.
  • Chat really helps us understand all the customer queries and resolve them then and there.
Very well situated if you are a business where you have several customers online and you would like your employees to get connected to two, three, or more customers at a time and resolve as many of their issues as possible rather than answering only one chat at a time.

Comments

More Reviews of Genesys DX (discontinued)