Overall Satisfaction with Bold360
American Speciality Health is using the Bold360 chat tool to provide our members with access to their accounts. Further by utilizing the Bold360 AI bot, our Customer Service team is able to expand our operational hours and provide detailed responses to our membership.
- Reduced operational costs by expanding our service reach.
- The user interface is easy to use and requires minimal expertise.
- Support of the Bold360 team.
- The ability to recognize the operational hours and agent availability.
- Streamline the reporting tools to provide complete overview of all performance.
- Lack of integration with WFM tools like Verint.
- Reduced our staffing projections by 10% within the first year.
- Expanded the operational hours of the call center.
- Provide more clarity on how the center can better support members.
- Ability to manage multiple product lines.
At this time, the Bold360 chat tool is the only product we have tried.
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes