Bonterra Development + Digital is great for our advocacy alerts.
October 02, 2024

Bonterra Development + Digital is great for our advocacy alerts.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonterra Development + Digital

Bonterra Development + Digital is great for our advocacy alerts. We use it mostly for advocacy.

Pros

  • Create-a-list is a great, easy-to-use feature.
  • Building an email is easy.

Cons

  • Being able to schedule emails based on someone's time zone, like we can with SMS.
  • I'm an admin of the parent committee and have access to all child committees. I wish we, the admins, could be able to pull a report that pulls data from all child committees. Some reports allow us to, but I wish we didn't have to switch committees to access the full range of data. Similarly, in Create-a-List, I have to switch committees in order to build a Saved Search that asks for specific forms or emails from a child committee.
  • I find it cumbersome that there is no type of export that allows you to choose all fields that are available on a constituent record. The "standard text" export format is useful, but still we are limited in what we can export.
  • There's no report in EveryAction that allows me to pull constituent records, all email addresses associated with them, and the subscription status. I have to run multiple reports and use X Lookup to match them. The "Email Address Status Report" doesn't include VAN ID, and an "Email Type Export" from a Saved Search does not include subscription status or email score. Similarly, I wish we could see email score on the constituent record.
  • In Create-a-List, there's no way for us to use a specific email address or phone number from a list/search. Or even as an "exclusion" in Targeted email. You can select certain domains to remove from Targeted email, but not an entire email address.
  • I think the conversion rate on our forms is much higher.
Bonterra Development + Digital's Support delays and waiting to get an answer is frustrating.
Bonterra Development + Digital has made the user experience much better for our constituent base.

Do you think Bonterra EveryAction delivers good value for the price?

Yes

Are you happy with Bonterra EveryAction's feature set?

Yes

Did Bonterra EveryAction live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra EveryAction go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra EveryAction again?

Yes

Overall, I'm happy with Bonterra Development + Digital. My biggest complaint is the data sharing between committees and all of the switching I have to do. If it's not possible to share all information, even just sharing information about forms in child committees would be incredibly useful.

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