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https://dudodiprj2sv7.cloudfront.net/product-logos/U4/zu/AFMDO648C9T0.JPEGBlackbaudLuminate Online - worth the investment2016-08-12T16:16:01.758ZThe most recent organization I helped implement Luminate Online has used it for their entire organization. The whole point of turning to LO was to have all communications/interactions-type data in one place, which is exactly what LO provided. All constituent information is housed in LO, where information is collected about donations, registrations, fundraising, survey responses and email communications. Having all information in one place allows all departments to better report and communicate with constituents.,LO is a great one-stop-shop for registration/fundraising events. Allowing users to register and then fundraise using the same tool (i.e. the same login) is a great way to enhance fundraising results. Also having this information be a part of the main database is incredibly helpful for an organization.
LO is great for email campaigns - the system allows you to create different groups and queries of your database and then target constituents with messages that are appropriate to them.
LO's donation forms are pretty simple to set up and are an easy way to track both online and offline donations.,LO's TeamRaiser can be a bit tricky to use. It's a great tool, but to make it look really nice and be user friendly, it needs someone with some coding expertise to set it up.
Parts of the LO system are still not mobile responsive (the participant center in particular). I know LO is working on this, but until it's done, this is going to be a frustration for some users.
While Blackbaud has really invested in tutorials and help/support areas, LO can still be incredibly overwhelming for an organization that is new to the system and doesn't have the money to pay someone to help set it up, or doesn't have someone on staff who has used it before.,9,Increased revenue from new donors
Increased revenue from existing donors
Reactivation from lapsed donors
Improved effectiveness of email marketing,This particular organization has only been actively using LO for less than a year, so we have yet to launch a large fundraising campaign. Previously, constituents weren't communicated with properly. While switching to LO, we have also made the investment in better communicating with constituents to further engage them. Once we have done more communications and gotten to know our database better, we'll plan on launching a fundraising campaign with multiple components directed to different segments of our audience.
One area we have had great luck with so far is with our fundraising event series. By pulling registration and fundraising into one system and giving the users simple fundraising tools, we have had a huge increase in fundraising revenue.,,The Raisers Edge, Raiser's Edge NXT, Classy, Constant Contact, Luminate TeamRaiser,5,1,Managing constituents
Accepting and tracking online donations
Event registration
Peer-to-peer fundraising
Email communication,Creating surveys to poll/engage constituents
Provide fundraising pages for individual, non-event fundraisers to raise money on behalf of the organization,More email communication
Collect additional data on constituents and segment/conditionalize content appropriately,10,provided an easy way to collect online donations, event participants and all online interactions,Online training
Self-taught,9,It depends on what you're trying to do. Certain aspects like browsing constituent records and pulling reports are pretty easy to figure out on your own, and also hard to "break" and mess anything up. Other aspects like creating emails or teamraiser events are much more complicated and would not be worthwhile to do without training.,7,9,8,9Daniella DowiakRuminate about Luminate2017-03-10T20:39:58.536ZHonestly, no. We still write reports in Luminate. I go into BETA once every three months just to see if there is anything new.,We have not at this time I think once some modules are in BETA, usage will increase. At this time you have to login again to access BETA. Just a bit cumbersome.,For all the talk about the things coming with BETA, it has been very slow roll out. Even some of the releases, like organization records are not fully flushed out and still need work to be usable.,We use Luminate for all our foundation fundraising. From donation forms to TeamRaiser to eCommerce, we are using Luminate across our foundation and the hospital we support. Luminate makes it easy for us to accept donations and is starting to accept more payment methods. We just implemented PayPal in the last year and will be implementing Apple Pay and Visa Checkout this year. We use the eCommerce module to handle all of our event registrations and ticket purchases. We use TeamRaiser for our 5Ks and peer-to-peer always up fundraising events. Additionally, we use the Email module extensively. It is easy to setup an e-mail to send, note, we hand-code 95% of our e-mails. The statistics you get are the main ones that you would need to make decisions going forward. It is easy to setup an A/B test or a 10/10/80 test.,The donation forms are easy to set up to start collecting donations instantly.
Getting an e-mail out the door is fairly straightforward.
The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
Constituent management is fairly easy.,Reporting needs some work, this is being worked on in their new BETA program.
The eCommerce module needs some work. It would be great to have more ability to customize parts of it without having to rewrite the code.
The Events module could use some improvements as well.
The Personal Fundraising module needs a lot of work. It really cannot work as needed right now. We started using TeamRaiser to handle this, but it could be great.,7,Increased revenue from new donors
Increased revenue from existing donors
Holistic view of constituent behavior through integration with Raiser's Edge
Improved effectiveness of email marketing
Increased awareness of our cause,We ran our Heroes for Life campaign to fund the construction of our new hospital, Ann & Robert H. Lurie Children's Hospital of Chicago using Luminate. We had our Heroes for Life website hosted on Luminate and all our donation forms here as well. The outcome was we raised over $650 million to build the new hospital. Not all of this was through Luminate, but using Luminate gave us the ability to accept donations easily and communicate to our donor base.,Blackbaud NetCommunity and MailChimp,Adobe Photoshop,30,5,Email
TeamRaiser
Donation Forms
Event websites,We use API donation forms and surveys that gives us total control of page layouts.
We have turned the eCommerce piece into a ticketed events operation.
We have customized TeamRaiser to meet our needs,Advocacy. This is growing in today’s day and age and we will most likely add this module.
Events. I added this module about two years ago, but it wasn’t robust enough to do what we needed. We updated how Luminate talks to Raiders Edge and we can now manipulate the Events module
To do what we need. This will happen in the fall of 2018.,7,We definitely make money, but the fees and contract costs are getting higher every year.,No,Price
Product Features
Product Usability
Existing Relationship with the Vendor,There isn’t a lot of competition as Blackbaud buys any competition. So it’s hard to evaluate or even have the opportunity to evaluate other options.,6,Yes,The one time was when I was implementing PayPal as a payment method. Of course I was dealing with someone not from he support team. The rep was very helpful and responsive. She helped me work through my questions and it has been working great since implementation. The different teams of Blackbaud all operate differently with some being better than others.,Sending an email
Creating an out-of-the-box donation form.,Setting up an eCommerce store
Setting up TeamRaiser,No,7Philip NawrockiLuminate: Great for the correctly sized operation2017-03-07T20:06:35.680ZLuminate is used as a donor interface within our development department. We are currently the only department with direct involvement with the program. We currently use Luminate to manage our email lists, send e-blasts, set up online donation forms as well as events and surveys. Luminate acts as an intermediary between our donors and our Raiser's Edge database.,Donation form creation is easy and user-friendly. They are also easily organizable within the system.
It's great for creating surveys when forms don't necessarily have the flexibility we desire.
Content is easily created and uploaded to our website.,Email management is limited. Constituents are only able to have a primary email address and a secondary address which is only mailed to when using the CC function. Sending to the correct and preferred email address is difficult to discern and effective use in Luminate requires extensive data cleanup.
Reports are not as user-friendly as in other programs. It has occurred multiple times where users are unsure how to get specific fields to pull in reports.
TeamRaiser is a challenging addition to Luminate. Campaigns within it require extensive work and management.,5,Holistic view of constituent behavior through integration with Raiser's Edge
Improved effectiveness of email marketing,We haven't fully utilized the campaign structure in Luminate due to time and work constraints. We have created limited campaigns such as a welcome series of emails for new donors and prospects that has seen some positive results. It is nice to have responsive emails that can be triggered to send based off of donor interaction with the system.,The Raisers Edge, Raiser's Edge NXT, Constant Contact and MailChimp,The Raisers Edge, Raiser's Edge NXT, Constant Contact,2,3,8,7,7Lawrence WillimShining a Light through Luminate2017-03-08T21:35:46.504ZWe currently use Luminate for our annual fundraising walk (peer to peer fundraising).,Clean and fresh look
Mobile friendly
Great support team when questions arise,Copying an event from year to year you have to go into multiple areas to make all the changes - having a more streamlined process would be helpful.
It doesn't fully integrate with our database (Raiser's Edge) which is also a Blackbaud product.,9,Increased revenue from new donors
Increased revenue from existing donors
Reactivation from lapsed donors
Improved effectiveness of email marketing
Increased awareness of our cause,We use the "reply yes" email campaign which is when we email possible walkers that if they respond to the email with a yes we will register them - since they registered in past years it makes it easy to connect their record to this year's event.,Blackbaud NetCommunity,The Raisers Edge, WordPress, Blackbaud NetCommunity,3,1Nathan B. SmithLuminate Online - Great for team-based fundraising and email marketing2016-12-14T20:31:53.009ZWe use Luminate Online for team-based fundraising events, special events (galas, ticketed events, etc.), email marketing, and personal fundraising. It is implemented by the marketing communications department but also utilized by the development department. It's a full suite of tools for fundraising and communicating with your constituents.,Online fundraising
Email Marketing
Integration with other systems (Raiser's Edge, Salesforce, etc),Advocacy module is weak
Blackbaud support has struggled for some time
Lack of product updates (though we hear they are coming soon),8,Increased revenue from new donors
Increased revenue from existing donors
Reactivation from lapsed donors
Improved effectiveness of email marketing
Increased awareness of our cause
Other,We have a number of large walk events that utilize the team-based fundraising model. Luminate Online has been very effective for these type of events. We also use LO for personal fundraising pages and special events.,,Salesforce.com,9,Not Sure,Product Features
Product Reputation
Prior Experience with the Product,We did a very thorough evaluation in 2014, using three other platforms each for one of our major events. This gave us real first-hand experience with each, so I feel like when we made the decision to stay with Luminate we had all the information possible. We are planning to do something similar later this year, as the digital fundraising landscape has changed and competitors have implemented innovative new tools.,7,6,Teamraiser
Email Express
Constituent Management,Reports
Events
Cross-referencing with LCRM,No,8,8Robert Stowe
Unspecified
Luminate
129 Ratings
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