Not reliable during peak hours.
Anonymous | TrustRadius Reviewer
October 19, 2015

Not reliable during peak hours.

Score 2 out of 10
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Verified User
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Overall Satisfaction with Booker

The major problems are: restricted access to choose reports and options; frequent "upgrades" that generate shut downs and more trouble, and complicated and useless reports and lack of efficient reports.
  • Screen layouts are very good.
  • Should prevent from shutdown or doing upgrades on Fridays and Saturdays during typical business hours; it is frustrating to have line of customers trying to pay or to book and not have the system available.
  • Every user with manager level should be able to see all reports and restrict his/her employees about which one they are allowed to have access.
  • Worst customer service.
  • Decrease of employee efficiency.
  • Millenium
I was a Harms/Millennium user for years and if I could, I would go back to them.