Booker Reviews

26 Ratings
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Score 8.4 out of 100

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Eric Frazier | TrustRadius Reviewer
October 24, 2019

Try Booker!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Notifcations to patients and alerts for technicians
  • Comprehensize point of sale system
  • One of a kind marketing platform that is cohesive
  • It is a little cumbersome to use and lacks innovation, like a traditional CRM. Keep in mind, this isn't what it's striving to be.
  • Chat feature for customer support.
  • Old school feel for a new school business.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
  • I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
  • Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
  • Frederick has been a great addition!
  • While there is an abundance of reports that Frederick offers, I find that they are very glitchy and inconsistent. A similar report may show differing numbers making it extremely confusing. We used to use a different POS system that was stellar with reporting so we were a bit spoiled.
  • While the addition of Frederick has been a huge pro, it still has many kinks that need to be worked out. The email creation portion is way too basic. You can't even change the font! While I know it's still fairly new, it definitely needs some more bells and whistles.
  • I deal a lot with uploading gift certificate templates. It is painfully slow! Sometimes it takes me 7-8 minutes just to wait for my gift certificate template to load. That area definitely needs work.
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Alonso Salguero | TrustRadius Reviewer
August 11, 2017

Booker gains

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Up to the minute analysis of sales. Graphics on dashboard.
  • Access books from anywhere.
  • Integration of booking platforms.
  • Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
  • Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
  • Marketing tools tha integrate to the software
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K. Joann Clemens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
  • The export to QuickBooks is a weakness. It is transaction based and requires a bridge through Excel and a third party vendor to execute. After three years we have never been able to transfer over any credit items (refunds, etc...). I would love to see a true Booker to QuickBooks bridge that would show deposit and detail balanced against daily totals rather than having to import every single daily transaction. For peak sales months the number of transactions is daunting. QuickBooks also has an export specifically for QuickBooks that is based on the Accounts Receivable feature in QuickBooks and we have never used it because we cannot generate accurate cash reporting for tax purposes.
  • Some reporting does not match other reporting in the same category. For example, the total gift certificate and series balance does not match the gift certificate and series drill down report. In some of the reports, like the dashboard vs a retail sales report, one will include discounts and the other will not. I would like to see a daily, weekly or monthly gift certificate and series reconciliation report that has a beginning balance, sales, redemptions, adjustment and voids and an ending balance.
  • When a client uses more than one payment method, for example a gift certificate and a credit card, the system is currently not able to show the split in payments accurately in reports.
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Jessie A. Toro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Scheduling staff and hours of operation - very easy to do and follow.
  • Adding to and removing services from our menu - there are so many categories to choose from and I like that you can rename your own.
  • Managing orders - you can add a walk-in as a new customer when taking a new order, which is a great thing because they'll remain in your customer database. You can also see clearly who paid cash and credit and this makes it easy to navigate when cross referencing when its time to close out the register for end of day count.
  • Too many errors and glitches when booking appointments. At times it will say no staff is available or the service won't show up in the menu. At times, refreshing and logging out and back in won't do the trick.
  • When refunding a client in cash, the cash is not deducted from the end of day count, and throws off the register.
  • Should definitely improve their loyalty and rewards program. Customers who login cannot see how many points they have earned. And we can't track in Booker if they've earned a reward. For example: Book 5 blowouts, get the 6th free. Booker won't communicate to you that they have earned a free reward. You have to go into each customer's profile, and look through their past appointments, and count their services, which is time consuming.
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James Lyons | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows employees to make their own appointments on the mobile app.
  • Send confirmation emails as well as thank you emails to clients.
  • Online booking for the clients.
  • Their mobile app is slow and not set up well for looking at client histories, as well as the ability to make connecting appointments.
  • The online booking interface for the clients looks a little sterile.
  • Payment tab in POS is large and could be condensed.
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Tara Marie Hoxha | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Pros and Cons

  • It is pretty self explanatory, easy to figure out how to perform tasks.
  • I love the clarity of the schedule and client information.
  • I also really like the clarity of reports, although the membership reports could be improved.
  • Membership charges, when and how benefits become available and the membership reports.
  • We often can't book appointments, it will say that the appointment time or staff is unavailable when they are. Then we just have to block out the time instead.
  • When merging guests, we're only allowed to choose certain guest notes when we need to be able to save all of them. We've had other instances when guest notes have dissapeared as well.
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Anonymous | TrustRadius Reviewer
October 19, 2015

#IHeartBooker

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Booker is very user friendly! If you have any questions their reps are amazing and will definitely help you in whatever way they can.
  • Booker has a great reporting system. You can export any report and edit it from there to how you would like it.
  • Booker is easy to navigate as well.
  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
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Anonymous | TrustRadius Reviewer
October 19, 2015

Simplify

Score 3 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out.
  • Loyalty points. These are a great promotional option.
  • Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers.
  • Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached.
  • Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.
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Anonymous | TrustRadius Reviewer
October 26, 2015

Perfect for a Spa

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Appealing to the eye for not only customers but employees.
  • A great all-in-one program that you can truly run your business from.
  • Creating packages could be easier.
  • Reports could be "dumbed down" a bit to be more user friendly.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Booker shows a calendar of class times in an easy manner to read and the use of color coding is super easy and efficient.
  • Booker shows if the classes are full, if there is room and the names of the clients in each class as well as info about the teacher, which is nice when you're planning your day.
  • Booker is fairly easy to create transactions, especially if you're a small company with little product/apparel in your store. It also has a feature where you can save the customer's info should you need it for data/web newsletter numbers.
  • Sometimes, it is difficult to search for products on Booker.
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Anonymous | TrustRadius Reviewer
October 19, 2015

Booker is the way to go.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simple to use and easy to access.
  • Easily manage multiple sites.
  • A simple and easy to use Gift Certificate system.
  • Need the ability to self customize reports.
  • You should go over your support logs for issues that you guys cannot assist with. Prioritize these issues for development to work on.
  • Better communicate to users on new features and developments.
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Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Smooth and complete booking.
  • Flexibility to create different type of services.
  • Customer retention tool.
  • Appointments can be sometimes not 100% accurate.
  • Online booking seems to be a bit different.
  • Package/series included with the customer is not as easy to use as you would think.
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Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Screen layouts are very good.
  • Should prevent from shutdown or doing upgrades on Fridays and Saturdays during typical business hours; it is frustrating to have line of customers trying to pay or to book and not have the system available.
  • Every user with manager level should be able to see all reports and restrict his/her employees about which one they are allowed to have access.
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About Booker

Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.

Booker Features

Has featureOnline Booking
Has featureStaff Scheduling
Has featurePoint of Sale - Credit Card Processing
Has featureEmployee Payroll
Has featureInventory Management

Booker Screenshots

Booker Integrations

Mailchimp, Facebook, Yelp, Quickbooks, iOS, Android, Frederick, Google

Booker Competitors

MINDBODY, Vagaro, Millennium

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$85Per Month [Unlimited Users]
Standard$135Per Month [Unlimited Users]
PlusCustom

Booker Support Options

 Free VersionPaid Version
No Free or Trial Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Booker Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:United States, Canada
Supported Languages: English