Booker is a day spa "must have"
K. Joann Clemens | TrustRadius Reviewer
October 23, 2015

Booker is a day spa "must have"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Cloud based

Modules Used

  • Gift Certificates, Merchant Services

Overall Satisfaction with Booker

We use Booker for scheduling, point of sale, merchant services and gift certificate management. Booker has helped streamline all aspects of spa management on front and back end. We particularly need a solution for gift certificate management and Booker tracks and manages individual gift certificates very well. We also find the integrated merchant services invaluable.
  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
  • The export to QuickBooks is a weakness. It is transaction based and requires a bridge through Excel and a third party vendor to execute. After three years we have never been able to transfer over any credit items (refunds, etc...). I would love to see a true Booker to QuickBooks bridge that would show deposit and detail balanced against daily totals rather than having to import every single daily transaction. For peak sales months the number of transactions is daunting. QuickBooks also has an export specifically for QuickBooks that is based on the Accounts Receivable feature in QuickBooks and we have never used it because we cannot generate accurate cash reporting for tax purposes.
  • Some reporting does not match other reporting in the same category. For example, the total gift certificate and series balance does not match the gift certificate and series drill down report. In some of the reports, like the dashboard vs a retail sales report, one will include discounts and the other will not. I would like to see a daily, weekly or monthly gift certificate and series reconciliation report that has a beginning balance, sales, redemptions, adjustment and voids and an ending balance.
  • When a client uses more than one payment method, for example a gift certificate and a credit card, the system is currently not able to show the split in payments accurately in reports.
  • Booker has improved employee efficiency, room and therapist scheduling which flows through to create a better client experience.
  • Booker has allowed us to take control of gift certificate activity. This was previously a very hard segment of our business to manage.
AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.
Because of the integration of so many critical features, I would not hesitate to recommend Booker to others. The few back end drawbacks are a small price to pay for the front end functionality.