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My Brand Embassy Sports
March 06, 2020

My Brand Embassy Sports

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brand Embassy, now part of NICE inContact CXone

We use this as part of our customer support group to help facilitate calls and deal with our customer base. We are excited for the venture to be together as we can better merge or two platforms into one.
  • Chat
  • Connection to the customer
  • More drive on how to make awareness
  • Resources on how to make my inContact better
  • Easier to use
  • Better NPS.
  • More ways to connect to the customer but an additional expense.
The cost is more, but the overall use of the system and the features far out weights the cost.
Like that it provides more ways for the customer to get a hold of us, it important that we use omnichannel to push the envelope when it comes to keeping connected to the customer. It's important to drive the success of the company.