The ultimate platform for social media listening & analytics
November 19, 2014

The ultimate platform for social media listening & analytics

Joakim Nilsson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version


Overall Satisfaction with Brandwatch

We help install Brandwatch within other organisations. Typically across teams such as Communication, Customer Service, Marketing and PR helping them understand what's being said about their own brand and competitors. Teams will be able to measure and benchmark marketing effectiveness, how their brands and products are being perceived, customer service outreach and business critical competitive insights.
  • Ability to get exactly the data you need by using complex search queries, ruling and categorisation of data.
  • Unsurpassed possibilities to present the data in highly customised dashboards
  • Quality of data
  • Automated reporting
  • Support for more languages
  • Business critical for our clients as they get near realtime insights on their marketing, products and services
  • Synthesio,Radian6
Better flexibility to present the data and overall much better data quality especially compared to Radian6 which we found extremely disappointing.
50 - Customer Service, Marketing, PR, Communication, Product, Sales
Brandwatch is an enterprise solution focused on social media monitoring and analytics. It is not a platform for engagement on social media although it plugs in with Hootsuite and Spredfast.