January 31, 2022
Score 10 out of 10
Overall Satisfaction with Bright Pattern Contact Center
I use Bright Pattern Contact Center for the call center. Incoming and outgoing calls. When calls come in the Bright Pattern screen it quickly shows the callers are in, if already saved, or it will show which campaign the caller is calling for. We also make outgoing calls and receive emails and texts through Bright Pattern, everything runs smoothly.
- Fix problems fast
- Responds quickly
- Takes time to explain things clearly
- Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.
- Makes my day run smoother.
- I think it is easy to Navigate, which help me train new Reps easier.
I appreciate the very quick response time, and how personable and friendly staff are.
It is an easy system, easy to train others on. I would recommend to other businesses.
Do you think Bright Pattern Contact Center delivers good value for the price?
Are you happy with Bright Pattern Contact Center's feature set?
Did Bright Pattern Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bright Pattern Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Bright Pattern Contact Center again?
I like the communication between co workers. For example, I am used to contacting 1 person for assistance, there was a time that staff was unavailable, but two other staff were aware of the situation, I didn't have to waste time explaining again, and my issue was resolved in a timely manner.