Great Experience
January 31, 2022

Great Experience

Jessica Jantuah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bright Pattern Contact Center

I use Bright Pattern Contact Center for the call center. Incoming and outgoing calls. When calls come in the Bright Pattern screen it quickly shows the callers are in, if already saved, or it will show which campaign the caller is calling for. We also make outgoing calls and receive emails and texts through Bright Pattern, everything runs smoothly.
  • Fix problems fast
  • Responds quickly
  • Takes time to explain things clearly
  • Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.
  • Makes my day run smoother.
  • I think it is easy to Navigate, which help me train new Reps easier.
I appreciate the very quick response time, and how personable and friendly staff are.
It is an easy system, easy to train others on. I would recommend to other businesses.

Do you think Bright Pattern Contact Center delivers good value for the price?

Not sure

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bright Pattern Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Bright Pattern Contact Center again?

Yes

I like the communication between co workers. For example, I am used to contacting 1 person for assistance, there was a time that staff was unavailable, but two other staff were aware of the situation, I didn't have to waste time explaining again, and my issue was resolved in a timely manner.

Bright Pattern Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10