Item: Bright Pattern Contact Center
Rating: 10
Author: Jessica Jantuah

Use Cases and Deployment Scope

I use Bright Pattern Contact Center for the call center. Incoming and outgoing calls. When calls come in the Bright Pattern screen it quickly shows the callers are in, if already saved, or it will show which campaign the caller is calling for. We also make outgoing calls and receive emails and texts through Bright Pattern, everything runs smoothly.

Pros and Cons

Fix problems fast
Responds quickly
Takes time to explain things clearly

Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.

Return on Investment

Makes my day run smoother.
I think it is easy to Navigate, which help me train new Reps easier.

Support Rating

10

I appreciate the very quick response time, and how personable and friendly staff are.

Usability

10

It is an easy system, easy to train others on. I would recommend to other businesses.

Alternatives Considered

None

Key Insights

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bright Pattern Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Bright Pattern Contact Center again?

Yes

Other Software Used

HubSpot CRM, Bitrix24

Likelihood to Recommend

I like the communication between co workers. For example, I am used to contacting 1 person for assistance, there was a time that staff was unavailable, but two other staff were aware of the situation, I didn't have to waste time explaining again, and my issue was resolved in a timely manner.

Implementation Rating

1

I was not involved with the implementation of this product.

Great Experience

Overall Satisfaction with Bright Pattern Contact Center