A happy customer
July 31, 2018
A happy customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bronto Marketing Platform
Bronto is used primarily to drive ticket sales to our venue, but is also used as a retailer. Over the course of 12 months, 80% of its use is to drive ticket sales. One department manages Bronto, but it aids all aspects of our operation. The largest business problem it addresses is awareness - when our events are and what is being featured.
- The platform is very user-friendly. The addition of the Drag-and-Drop editor has made everything infinitely easier when it comes to organizing a clean layout for a message.
- The customer service is top-notch, from a live chat for support to the Bronto blog to the account manager. It's extremely rare there's a time where I have a question or issue that can't be solved.
- Automation campaigns are extremely easy. Setting up triggers and entry points are quickly completed on the front end and reap strong rewards on the back end without having to think about it.
- I think a cleaner dashboard could help. The current one seems out-of-date and not as sleek as it could be.
- The ability to host more than 100MB of content would be a great addition.
- Working with our account manager and a Bronto designer, we've seen our Open Rates improve 5.9 percent in the last year.
- We have seen our Click Rates improve 1.4% in the last year.
- We have lost the ability to track conversions with a switch in ticket vendors, as Bronto isn't a preferred partner of our ticket vendor.
Bronto is superior to CrowdConnect for a number of reasons including, user interface, reporting, organization and automation.