Buildertrend is disappointing for a small contractor
Overall Satisfaction with Buildertrend
Buildertrend's listed pricing information is obsolete, they have revised their pricing to start somewhere north of $900 per month, pricing me, a long time user and early adopter out of their system. I'm a small contractor, with one user, and maybe $190,000 annual volume. In my opinion, $17,000 in overhead expense is outrageous, and I feel I've been kicked to the curb by a system that has decided to abandon their existing user base because we don't offer the revenue stream they desire, despite our long term support and use. In my experience, they even charged me an additional monthly fee two weeks after I requested cancellation, during which time I never accessed the program. In my opinion, they started out as a very responsive user-oriented company, but success has led them to stab their original users in the back. Beware the "Midwestern Nice" fluff they project, I feel this company is not your friend unless your volume exceeds two million dollars.
Pros
- Selections
- Messaging
- Daily logs
Cons
- Pricing
- The prior year cost me roughly $4300, which was barely reasonable for my volume. Some clients liked the format, some hated it and didn't participate. In my experience, few subcontractors or suppliers embraced the program, severely limiting the effectiveness.
- For the coming year the fees would have exceeded $17,000, far too much for a program with limited client, employee, and subcontractor appeal with as small a volume as I have.
- Honestly, for the last year, I feel they've been a burning tire hung around my neck and I regret not cancelling them in early 2019, I'd have $10,000 more in my pocket and no significant negative impact.
- I did appreciate the daily log as a way to report on progress, but less than half my clients made use of this option.
Do you think Buildertrend delivers good value for the price?
No
Are you happy with Buildertrend's feature set?
Yes
Did Buildertrend live up to sales and marketing promises?
No
Did implementation of Buildertrend go as expected?
No
Would you buy Buildertrend again?
No
Comments
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