Buildium has helped us to grow our property management business beyond our dreams.
Updated April 29, 2022
Buildium has helped us to grow our property management business beyond our dreams.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Buildium
I am a property manager in our HOA division. Buildium is a valuable tool we use to efficiently and effectively manage all of our properties, from financial reports and management to maintenance issues as well as tracking violations. Buildium enables us to keep all documents we need for each community in one place for easy reference or for sharing with owners and board members.
- Financial Reports.
- Communication with residents and homeowners.
- Tracking income and expenses.
- tracking maintenance items and projects.
- I cannot think of areas for improvement at this time. Buildium customer service is very responsive to suggestions and has made improvements accordingly.
- Financial management.
- Organizing owners and residents.
- Communications
- Tracking and managing violations.
- Ease of use for our owners through their portals has increased 100%.
Buildium is far better than Appfolio, especially when comparing user features and friendliness. I have also used Propertyware which was a total mess and had frequent outages. I have found that Buildium's online and phone support has been extremely helpful and knowledgeable.
Do you think Buildium delivers good value for the price?
Yes
Are you happy with Buildium's feature set?
Yes
Did Buildium live up to sales and marketing promises?
Yes
Did implementation of Buildium go as expected?
Yes
Would you buy Buildium again?
Yes
Using Buildium
30 - Front desk/reception, company owner, managers, rental division property mangers, HOA property managers, accounting, inspectors, maintenance, sales division. In other words, everyone in the company uses Buildium
20 - Basic skills in navigating computers and software are needed. Buildium has great tutorials and with very little time, everyone in the company is able to be fluid in the software.
- Accounting
- Tracking maintenance
- Organizing all properties and communities
- Creating violations and doing inspections without having to use a separate inspection software
- Having a better and more comprehensive mobile app for IOS devices
Evaluating Buildium and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The versatility of its features and the ability to tailor those features to meet our needs in managing almost 100 homeowner associations which vary in type from small condo buildings to large single family homes.
I cannot think of any way I would change my evaluation and selection process.
Buildium Implementation
- I was not in the company when they implemented it
Buildium Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have not had to purchase premium support
I cannot think of an example, but have always been very happy with their support
Using Buildium
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating violations while on site
- Tracking delinquencies
- Sending out mass communications to all homeowners, or a select number of them
- I cannot think of any at this time
Yes - I have an iPhone. The IOS mobile app is pretty good for basic use, but there are a lot of features which cannot be accessed. I will frequently click on the "full site" option and work through a browser on my phone