Admin Support using Bullhorn
November 03, 2016

Admin Support using Bullhorn

Zoe Rumney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bullhorn CRM

In my capacity at Procom as admin support, I use Bullhorn every day to manage contracts for our consultants. For example when I get notice of an extension from our client for a consultant, we're able to keep track over many years of data for pay increase and previous documents. This allows us to keep things organized for our own files, as well as make sure all the requirements are being met for our client.

The whole organization uses Bullhorn for many other tasks offered by the software. I understand that recruiters use Bullhorn for job posting and other functions. I believe we also use Bullhorn at our other locations throughout Canada.

A curious problem we face today in this sort of industry of playing admin/customer support for our clients is the issue of security. This often comes up on the onboarding process. Consultants are very careful who to give out their information to, but as it is a business requirement, it proves a difficult problem. Especially when you face the problem of trying to have a backup of your internal files. Bullhorn addresses this concern by storing information securely away from our own internal database in case anything were to happen to a hard drive.
  • Security
  • Customer service on problems with the software
  • Organization
  • Data reports for the business
  • Integration
I've used some other software at other jobs and it was not very helpful. It felt like it was more a bother than a tool to use to help the business. I believe my boss overpaid and tried to justify the price by forcing us to use something that didn't fit the business.
It's well suited for keeping files of our consultants and gives us the ability to pull data. To be able to keep track of everyone by the thousands (for my department alone) is an immeasurable help. This may not be suited for other businesses and fields... unless they really like creating data.