Overall Satisfaction with Capsule CRM
Across the organisation, for all prospect and customer contacts, records, conversations, and by subcontractors
- Everything is captured in one place and we always refer to this when in touch with customers
- It's flexible for the very individual customers we have, and good for all forms of communication, while keeping all the standard details in order
- Allowing multiple websites, addresses and so on for each organisation and person is brilliant
- Would be handy to allow an individual to be linked to more than one organisation. A number of our customers are in two bodies, eg a GP practice and a GP federation.
- Essential to running the business
- If we didn't have it would have to use something else
Easy to install, learn and use.