Capsule CRM

Overview

Reviews

Capsule CRM - an easy pill to swallow.

7
  • Capsule CRM is something we have tried across the whole organization.
  • The business problem it addresses is team disharmony, task and time …
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Solid CRM App

9
We use Capsule CRM to keep track of all our customers and potential customers interactions across the entire organization. We use it to …
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Great CRM for small businesses!

9
We needed a CRM for our company that was easy to use and low cost. Capsule CRM had a free version for 250 contacts or less that worked …
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Great lightweight CRM

8
As a small organisation that doesn't need huge CRM functionality, Capsule has been great. It has been really easy to use and integrates …
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Great CRM option!

8
I use the free version of Capsule CRM for my business to keep track of clients. Capsule is a great CRM for those who want to use contact …
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Popular Features

View all 31 features

Integration with email client (e.g., Outlook or Gmail) (12)

9.1
91%

Customer data management / contact management (13)

8.5
85%

Pipeline visualization (13)

8.0
80%

Opportunity management (13)

7.9
79%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Professional

$18

Cloud
per month per user

Teams

$36

Cloud
per month per user

Enterprise

$54

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://capsulecrm.com/signup

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $18 per month per user

Features Scorecard

Sales Force Automation

8.4
84%

Customer Service & Support

8.4
84%

Marketing Automation

8.5
85%

CRM Project Management

8.1
81%

CRM Reporting & Analytics

7.8
78%

Customization

8.2
82%

Security

8.4
84%

Social CRM

7.9
79%

Integrations with 3rd-party Software

8.0
80%

Platform

8.0
80%

Product Details

What is Capsule CRM?

Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

Capsule CRM Screenshots

Capsule CRM Video

How to use Outlook with Capsule using its Outlook Add-in

Capsule CRM Integrations

Capsule CRM Competitors

Capsule CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

How much does Capsule CRM cost?

Capsule CRM starts at $18.

What is Capsule CRM's best feature?

Reviewers rate Integration with email client (e.g., Outlook or Gmail) and Channel / partner relationship management highest, with a score of 9.1.

Who uses Capsule CRM?

The most common users of Capsule CRM are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(36)

Ratings

Reviews

(1-13 of 13)
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Farjana Labonno | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
UNLIKE OTHER CRM, Capsule CRM incorporates the latest business technologies into a single solution. It is the best application for promoting our business. The level of communication with clients is outstanding. We can get a quick and accurate read on anything by simply clicking. Even though it performs admirably in the fundamentals, it falls short in some features.
Samuel-Borris James | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Capsule CRM is an excellent application to compensate for the latest business technologies in one solution as compare to other Oracle CRM. There is nothing as good as this application in forming a solid framework for business promotions. The communication with clients is awesome and we can interpret with all dealings at a single click. Our company has an amazing application to hold all the control on workflow with solid planning so, we don’t need anything more in adding our system to operate the ideas and for service management. It can manage the details with a powerful security system.

Prashant Choudhary | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It stacks up pretty well in basic features but lags behind in terms of CRM features and support, there is a lack of features as compared to the multitude of these software and support only exists over mail, a live chat feature would be much appreciated, integration with G-suite and even Office apps is still buggy and needs a lot of work. Although the pricing is less, the features are less as well, so it's almost true to say you get what you pay for.
November 29, 2018

Excellent free CRM!

Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SuiteCRM, & SugarCRM were the other final contenders when I chose Capsule CRM. I don't remember what was the final factor in making a decision, but I know that the amount of database you can get for free was really my main consideration, and the ability to grow into the paid version was great as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
December 30, 2019

Solid CRM App

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have researched various other programs including Zoho CRM, HubSpot, Salesforce and Insightly. Each has its pros and cons, but we chose Capsule CRM due to their integration with our email marketing and accounting software and the scalability of the product for our small business needs. Larger firms may want to seek a more robust product, but Capsule works for our current needs.
October 28, 2019

Great lightweight CRM

Score 8 out of 10
Vetted Review
Verified User
Review Source
Capsule CRM is a great lightweight CRM that is easy to use and has all the features a small CRM would need. The free version is really great for a company not ready to start paying for a CRM but just needs to use a CRM for a feature like contact management.
Rosi Muñoz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce.com,Insightly
Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business).
Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that Capsule has. We've looked at other CRMs but Capsule won out in terms of pricing, flexibility, and ease of use.