Affordable, Intuitive, Flawed.
Bill Branstetter | TrustRadius Reviewer
Updated April 08, 2015

Affordable, Intuitive, Flawed.

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CATS Applicant Tracking System

CATS is our company's applicant tracking system. All applicants, regardless of which division they are applying for, go through the CATS interface. It starts with the careers portal on our website, takes the applicants through the application, collects their information needed for compliance, and allows the recruiters to move the applicant through the hiring process.
  • It's intuitive. You don't need an instruction manual or extensive training from an implementation team. There are weekly webinars and YouTube videos in case you need additional guidance on how to do something.
  • It has many of the bells and whistles of other, more expensive ATS's.
  • I've had several disappointing interactions with the product support team. Don't expect much from customer service.
  • It's unlikely you will pass an AAP/EEO audit with their limited reporting capability.
  • CATS has allowed me to collect and search through a pool of resumes. My reliance on paid job boards is decreasing as my pool increases.
  • CATS is so affordable that I have money left over in my budget to play with other recruiting tools.
  • CATS automates a lot of the workflow, so I'm able to spend more time recruiting and less time doing administrative tasks.
  • iCIMS,Jobvite,Bullhorn Applicant Tracking System
Same features for a fraction of the cost. More intuitive.
CATS has two products - HR and agency. So no matter what kind of recruiting you do, it will work for you. If there's a chance you may be audited by the Department of Labor, you should consider another product with a more detailed reporting capability.

CATS ATS Feature Ratings

Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
9
Customized Application Form
9
Resume Management
8
Duplicate Candidate Prevention
Not Rated
Candidate Search
7
Applicant Tracking
9
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
6
User Permissions
6
Notifications and Alerts
5
Reporting
2

Using CATS Applicant Tracking System

I'm currently looking for another ATS due to some poor customer service and inadequate reporting capability. Get a free, 30-day trial here: http://mbsy.co/dpcw

CATS Applicant Tracking Support

I've had mixed results with asking for support. Sometimes they gave a quick answer and sometimes my emails were never responded to. Some responses were a single word.
ProsCons
Knowledgeable team
Problems get solved
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No, I'm still waiting on resolution. It's hard to get status updates.