Item: CenterPoint Payroll
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our company uses CenterPoint Payroll to process our company's payroll. This product is used exclusively by our HR department. We decided to bring payroll processing back internally into our company from having outsourced with ADP and Paychex prior, and being dissatisfied with both. CenterPoint gave us the power to run our own payroll and limit the number of errors and issues we continued to have with our prior payroll companies.

Pros and Cons

Customization options to meet your company's payroll needs.
Excellent customer service and tech support.
Logical and easy-to-use user interface.
Ability to customize reports and exports.

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Return on Investment

CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Alternatives Considered

ADP Workforce Now

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

Support Rating

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

Key Insights

Do you think CenterPoint Payroll delivers good value for the price?

Yes

Are you happy with CenterPoint Payroll's feature set?

Yes

Did CenterPoint Payroll live up to sales and marketing promises?

Yes

Did implementation of CenterPoint Payroll go as expected?

Yes

Would you buy CenterPoint Payroll again?

Yes

Other Software Used

Microsoft Office 365, Verizon Connect

Likelihood to Recommend

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

Redwing's CenterPoint Payroll is exactly the payroll solution we needed when we were tired of the nonsense of the "Big" payroll companies

Overall Satisfaction with CenterPoint Payroll