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CentralSquare Review
Updated February 25, 2022

CentralSquare Review

Teri Horton-Sandlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CentralSquare Public Safety Suite Pro (Zuercher)

It is used across the entire department for field-based reporting, dispatch CAD systems, jail systems, and records management.
  • Link all records of an incident together
  • Is extremely easy to search
  • Ease of navigation through sysem
  • It can be difficult to extract a report
  • You must know the specialties of the function keys
  • Would have liked to have more training topics in the help section
  • Tying all sections together with ease of navigation is probably the most important
  • Being able to go to one program to get important information
  • Being cloud-based
  • Less time spent trying to find information in different programs
  • Going paperless
  • Everyone can access it in the department
So much easier to use and the convenience of having everything in one place is astronomical.

Do you think CentralSquare Public Safety Suite Pro (Zuercher) delivers good value for the price?

Yes

Are you happy with CentralSquare Public Safety Suite Pro (Zuercher)'s feature set?

Yes

Did CentralSquare Public Safety Suite Pro (Zuercher) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CentralSquare Public Safety Suite Pro (Zuercher) go as expected?

I wasn't involved with the implementation phase

Would you buy CentralSquare Public Safety Suite Pro (Zuercher) again?

Yes

I think any place that would need a report management system would benefit from its use especially since you can search for pretty much anything in it. I am not sure where it is less appropriate.

Using CentralSquare Public Safety Suite Pro (Zuercher)

146 - Patrol, Dispatch, Investigations, Property/Evidence, etc.
These people are trained in how to use the program not necessarily tech support
  • Reports
  • Dispatch
  • Records
  • Creating reports
  • Keeping track of personnel
  • Training Records
  • Policy management
Essential for our agency

Evaluating CentralSquare Public Safety Suite Pro (Zuercher) and Competitors

Yes - VisionAir
  • Product Usability
Usability meaning being able to use it for many different functions
Not sure

CentralSquare Public Safety Suite Pro (Zuercher) Implementation

Very good system to tie all functions of an agency together
  • Implemented in-house
Yes - I was not privy to the phases
  • User understanding
  • New system

CentralSquare Public Safety Suite Pro (Zuercher) Support

Haven’t had too many problems but when we have support techs are a always there
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not sure
They sent out a trainer to give the entire department specialized training in their specific area of use of the program

Using CentralSquare Public Safety Suite Pro (Zuercher)

I would have given a 10 but the reports section is kinda of difficult to navigate
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Report
  • Entering Data
  • Building Reports
Yes, but I don't use it