Dayforce Customer - 3 Years
October 19, 2018
Dayforce Customer - 3 Years
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Dayforce is our HCM system. We use it for HR, benefits, and payroll. Dayforce has allowed us to deploy self-service to our employees and managers. The employees love the self-service features. They can view their current and past pay statements, view their schedules using the mobile app, make changes to their deposit accounts, change tax withholding, and view company sent messages. Managers love the ease of scheduling and submitting position and pay changes through self service forms. We recently rolled out Performance and Compensation.
- I especially like the Payroll module in Dayforce. For the first time in my 20+ year career I am able to combine multiple FEINs in a single pay group. This is a huge step forward, allowing us to consolidate our pay groups for more efficient processing. Overall, the payroll module is great. I love being able to add my own pay definitions, create my own deduction codes, and run off cycle payrolls without having to call support.
- I have been a Ceridian Tax Service customer longer than I have been a Dayforce customer. CTS is the best in the business. The year end reports in Dayforce make it easy to identify exceptions that need to be corrected now, making year end easier. Also, the tax functionality in Dayforce makes local tax compliance relatively easy.
- I really appreciate having the test environment. This is a huge help! We use the test environment to build out new functionality, test the new releases, and for training and troubleshooting.
- There is no way to confirm that New Hire Reporting was done properly. In other systems I have used I could refer to reports to verify the NHR was compete and accurate. Dayforce has no such reports. Also, I've been contacted a couple of times from states where the NHR was not complete. The state compared the SUI quarterly filing to NHR and fined me for omissions that they claimed had not been reported by Dayforce/Ceridian.
- As much as I like the payroll module, it needs to move faster. We have a LOT of extra incentive payments that are calculated outside DF. This means we have to import into Quick Entry in Payroll. It can take up to 17 minutes sometimes to recalc payroll. That really slows us down at the end of our processing because we are reconciling and balancing every hour and dollar. If Dayforce would just MOVE and load faster and calculate faster we could reduce the time spent on payroll processing. Also, a common complaint overall is getting kicked out of the system, often multiple times a day, or even within the hour.
- The salary proration for mid pay period new hires and terms and rate changes is based on a Monday through Friday workweek. That is not accurate in our case. I'd like to be able to have it prorate over 7 days in a work week or choose a different work week.
- We would have had to add more FTEs to our team had we not been able to leverage the self service functionality within Dayforce.
We have pay policies built to help us with CA overtime and meal break compliance. This is a big plus for us! Also we love the embedded payroll tax calculations. As a Pennsylvania employer, this was a huge time saver!
Before we used Dayforce, we were doing all the scheduling manually. Now we have a way to easily modify schedules and communicate schedules and changes to our employees. Having that functionality within our HCM system, makes it easier for everyone. Managers can use one system (Dayforce) to schedule, approve time off requests, process position and comp changes, and view reports.
Having all the functionality in single platform makes reporting easier and reduces the need for exports, imports and additional data entry.