talentReef Reviews

20 Ratings
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Score 7.2 out of 100

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Reviews (1-13 of 13)

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February 13, 2020
Luke Duncan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use talentReef primarily for hiring and HR software for our full-service restaurant locations. It is an excellent platform for a small business to manage online applications, stay compliant with required documentation, and recruit new talent. Before we utilized talentReef we used paper applications which led to sporadic results. When we opened our second location we knew we needed a better way to receive, review, and hire staff.
  • Application management.
  • Integration with existing website.
  • Best used by a HR professional to navigate intricacies.
  • Can be cumbersome at times trying to sort applicants.
talentReef is good for small and large businesses. I have experienced that unless you have a HR director or Coordinator that it is more of a challenge to get the full benefits out of the software. It does require time to set up and maintain, but overall the time savings from paper applications and onboarding is substantial.
We have had very few issues with talentReef, but when we did they were resolved quickly and in a timely manner.
Read Luke Duncan's full review
August 06, 2018
Cari Gray, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using the ATS and Onboarding features for applicants and new hires for all of our markets. We have market recruiters and training managers who use the system on a daily basis. We also have a few satellite locations where the manager uses talentReef for the same purpose. Having the Onboarding feature has eliminated our managers' need to sit with new hires to give them forms to complete. From the Onboarding information, each day we export new hire data from talentReef and import it into our HRIS/Payroll system. Being able to do so eliminates 90% of the manual entry of new hires into our HRIS/Payroll system. There are still a few fields that must be managed manually though.
  • We've been with talentReef nearly 2 years and our last 2 account managers have been great! Support was a concern right after we converted, but we were able to gain an account rep and began weekly calls until all the holes were plugged in.
  • Linking ATS data and onboarding data eliminates the need for the applicant/new hire to enter the same information twice.
  • We're now receiving system emails regarding upcoming new releases, which is helpful.
  • The system is pretty cumbersome compared to the several ATS and HRIS systems I've used in the past. You don't always know where to look to find an employee's information (application, boarding forms, I-9, etc.). You'd think once they're hired and onboarded, all their information would be housed together in the same place. Also, there are 2 search areas, one for applicants and one for other fields. For candidates who apply for multiple locations, you have to release them individually from each location. Our recruiters don't do this, so we have over 1000 active applicants when we shouldn't. It would be better if there was only 1 applicant record then the various locations listed within that 1 record.
  • When assigning a posting for multiple locations, you have to go in and manually change the "manager" assigned to each posting. We have 32 locations, so this is very time consuming. Why can't you assign the manager at the same time you're creating the posting?
  • I've been wanting to launch the Engagement module with warnings and performance evaluations. I've spent hours setting up the different templates, but once you do that you cannot revise your form. You have to delete and start over. In addition, I discovered (through a test account) that once you submit an warning or evaluation to an employee, you cannot go in to delete it or revise it. I don't understand why forms would be set up that cannot be revised. Due to this, this project is on hold for our whole company.
Read Cari Gray, SPHR, SHRM-SCP's full review
July 27, 2018
Katherine Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
talentReef is used as an applicant tracking system and is part of the on-boarding process for the entire company; hourly and management. Having a system with all hiring information on one place has greatly simplified the hiring process for our management teams.
  • Ability to customize the application for individual positions.
  • Ability to create customized assessments for each position.
  • Allows the managers in each location to complete hiring paperwork in one platform for consistency.
  • The system is a very rich website which does cause problems loading the platform when an applicant or location does not have the absolute best internet service.
  • Sometimes people are not as tech savvy as the general public believes which causes issues with the applicant's access to the platform. talentReef is and has worked towards making support access more available to the applicant.
I have worked with talentReef for a number of years now and have found the platform very easy to navigate. talentReef is always working to enhance their offerings on the platform which is greatly appreciated.
Read Katherine Gray's full review
July 17, 2018
Muhammad Khan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
talentReef is being used by our HR department to find quality candidates to fill open positions. We also use it for on-boarding for all of our employees. We do not use talentReef for executive positions. We only use talentReef for store personnel.
  • Cuts down on paperwork; saving both time and money.
  • Streamlines the hiring process
  • Very easy to navigate and extremely user-friendly
  • Workflow on the online portal could be improved
  • Candidate portal is very user-friendly, but employer portal is a bit more complicated
In a high turnover, minimum wage industry (such as the restaurant industry); talentReef is the best solution for finding quality candidates.
Read Muhammad Khan's full review
July 12, 2018
Steve Hewitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
talentReef is used by all of the Famous Toastery Corporate stores for employee recruiting and the paperwork side of on-boarding.
  • As an Administrator of the talentReef system, I have access to all applicants for every store across our system all in one location.
  • It is a one-stop function for virtually all of our new hire paperwork.
  • We have not gone entirely paperless with our employee files, but talentReef would be of great benefit to us if/when we choose to move in that direction.
  • The system is relatively easy to learn for store users with all levels of digital expertise.
  • The cost to the organization is extremely reasonable.
  • Superior customer service means everything to me -before purchasing the system I read some reviews which said customer service might be lacking with talentReef. While there have been times of frustration, on the whole, they have improved a great deal and seem committed to continual improvement. I have specifically seen improvement in their sense of urgency to correct any issues.
  • The system is not quite as intuitive as I would like it to be. For example, when searching for an applicant by the last name, if one letter is misspelled there are no results, and no suggestions based on what was entered.
  • Some of the forms and processes used (e.g. for adding a new location) are a bit clunky - not horribly so. My hope is some of those can be streamlined going forward.
Famous Toastery is a fast-growing chain, and I fully expect talentReef has the qualities and flexibility to grow with us. While talentReef focuses on restaurants, I believe it's capabilities are well-suited for any type of organization.
Read Steve Hewitt's full review
December 20, 2017
Gene Erdman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TalentReef is primarily used by the HR Team and Restaurant General Managers. We use it for applicant tracking, onboarding and performance management. It has addressed several long term issues such as eliminating paper from the application process and paper employee files stored at the restaurant, consolidated multiple vendors under one roof during the hiring process (i.e. background check, MVR screening and WOTC) making the hiring process much more efficient for our users. It has reduced the time it takes to get a new candidate identified and hired while at the same time increasing the caliber of candidate we are hiring.
  • Throughout the implementation process, TalentReef was very timely (within 24 hours) with their feedback, changes and accommodations to our system set up requests.
  • The onboarding process and conversion to electronic employee folders with web based storage and retrieval has significantly simplified the HR Teams work load.
  • Their applicant flow and applicant quality has made a noticeable improvement in the quality of our team member hiring leading to reduced turnover.
  • I feel that their team and technology has evolved and grown over my time as a client. I have seen many other systems and I do not seen any areas where I feel Talent Reef is below standard.

I believe it is well suited for industries where the following takes place:

  • high volume, hourly employees
  • short application time is important
  • ease of use and intuitive user interface for store managers is important

It may be less appropriate for white collar hiring and hiring that requires a more in depth analysis and candidate review.

Read Gene Erdman's full review
December 18, 2017
Brooke Nelson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
talentReef is used to track and hire applicants, onboard, manage performance, computer-based training, and report on employment updates within each employment record. 250+ field managers and the HR team use the system. talentReef applicant tracking made hiring applicants effortless and quick with zero paper chasing. The custom reporting on demand assists in further business growth and strategies at the corporate office level. Great system for hourly workforce.
  • Customer service is exceptional.
  • System allows management to track employees with an easy to use and straight forward platform.
  • The workflow processes benefit HR and Management oversight of hourly employees.
  • Can source a large magnitude of quality applicants.
  • Dashboard features can be expanded.
Great system for a diverse, hourly workforce.
Read Brooke Nelson's full review
December 08, 2017
Kurt Weigel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Talent Reef as our primary ATS system to help us onboard and recruit talent to work in our c-stores. Our whole HR department uses it and we have over 60 stores and the managers and district managers use it to find talent to staff their locations. It helps us find extra applicants that we may not get elsewhere and keeps us in line with the I-9 and onboarding tasks that allow us to go paperless.
  • Ease of use for our store managers and staff
  • Easy to get a hold of in case of customer support needed
  • Always looking for ways to make our job as recruiters easier
  • The only downfall we see currently is that sometimes when all of us at the office are on Talent Reef it becomes slow, but that has since been addressed
  • Better communication when they change certain things we don't always get ample notice
Well suited for companies looking to simplify their ATS systems, providing alternative ways of getting more applicants and helping us remain compliant with I-9's and other legal documents. This takes the pressure off of our managers and puts it in HR's hands where it should be at all times.
Read Kurt Weigel's full review
August 17, 2017
Annette Souza | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use talentReef to track, source and hire candidates in all departments of our company. The recruiting side of our Human Resource Department utilizes talentReef in all aspects of recruiting and on-boarding new employees. It addresses our recruiting needs by establishing a best practices format from organizing our open requisitions, processing job applications and manage the hiring process. talentReef integrated system streamlines the recruiting and application process for us.
  • The automated system is easy to use and functional
  • A wide range of reporting features
  • Allows our requisitions to be streamlined out to social media websites
  • An integrated platform to allow companies to directly post to a job board. Currently I must go to another platform to post to job boards.
  • Allow a notes selection on requisitions for user to make notes about the open requisition
  • Providing an option to email rejection letters within the system directly out to candidates not selected for our positions
Easy to use when submitting an open requisition to our website. Candidates can apply to an agile job board and it comes directly to our ATS. Processing steps to hire status is functional and easy to use.

[However] Customer Service is not responsive in a timely manner when you have a problem or a candidate has a problem working in the system, e.g resetting a password, helping a candidate with questions when the system will not allow them apply or complete their online hiring paperwork.
Read Annette Souza's full review
September 30, 2016
Jason Valentine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of talentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then are pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.
  • TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to TalentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people!
  • The service from TalentReef has been top notch! All departments (sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership.
  • The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.
  • If any organization is looking to use TalentReef, I would suggest they make sure they have a project lead. TalentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from TalentReef. TalentReef can provide the basic needs, but the true value comes when you customize the program.
I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization.
Read Jason Valentine's full review
December 24, 2018
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
TalentReef is being utilized for our ATS/Onboarding System within our organization. This was introduced to the company as it was sold as a better alternative to our previous solution (SnagAJob) and that it would provide us with a better applicant flow, and an easier way for us to onboard applicants.
  • Applicants can apply on a customized website
  • Onboarding documentation can be done electronically
  • Applicant flow is terrible. You can post jobs on Indeed for free, and receive a better applicant flow than posting through TalentReef. TalentReef was unable to provide any reasoning for this to happen
  • If you want to change/edit your onboarding documents, you need to e-mail them to support. This can sometimes take more than 48 hours to accomplish, and more often than not, was not done as requested
  • Customer Support is terrible. When they respond to you, they do not answer the question fully or provide any alternative solutions
  • Pricing is very high. There are numerous other alternatives in the market that provide better services for half the price
If you are completely on paper right now, and cost is not an option, TalentReef may be a solution to you. If you are looking for strong customer support and results, look elsewhere
Read this authenticated review
July 17, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have been using talentReef for a few months now, primarily for ATS/assessments/background check/onboarding. I plan on rolling out other modules in the next several months. It's great to move off of paper and receive applications online. I love that all onboarding paperwork is done online before the new hire even starts. It has freed up a lot of my time as the HR department of one. I also love the fact that the assessment gives me a better understanding of what I can expect from my future hires.
  • Customer service - VERY responsive!
  • Sales team kept up with me post implementation to make sure everything is going well.
  • I wish I could set up new positions without getting account support involved. Once they are initially created though, opening and closing reqs is a breeze.
  • There seems to be a disconnect between what talentReef and Indeed are saying about posting jobs on Indeed.
TalentReef is well-suited for high volume-hiring, as well as for HR departments looking to move off of paper and onto an easy-to-understand platform. I love the ease of integrated assessments and the background checks.
This will not be suitable for those looking for time & attendance and payroll systems.
Read this authenticated review
December 18, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use talentReef's social recruiting/application module. We use it to manage applications for our entire organization. This includes corporate and 43 restaurant locations located in 5 different states. talentReef has made the process of job posting seamless, as well as, reviewing, tracking, and storing applications. It helps us monitor the success or pain points job postings through its reporting feature.
  • talentReef allows users to manage multiple job boards with only one log in. It makes managing multiple job boards, applications, and users much easier by accessing all the information in one location.
  • talentReef is very user-friendly and easy to use. This makes training new users very easy.
  • talentReef has a short and long version of the applications. We would like to have the ability to customize the application to suit our needs.
  • talentReef does not allow customization on certain job posting information. For example, you have to choose full time or part time. It would be nice if you could select both.
talentReef was great with getting our job boards implemented with minimal headache. I think the biggest challenges we have had was going through 4 account reps in just over a year. There has been some struggle on getting our updated job board remodels done in a reasonable time frame. However, even with the turnover and the project delays, they do value their clients and will always make everything right.
Read this authenticated review

Feature Scorecard Summary

New hire portal (12)
Manager tracking tools (12)
Compliance tracking and reporting (11)
Corporate goal setting (1)
Subordinate goal setting (1)
Performance tracking (3)
Performance plans (4)
Manager note taking (3)
Performance improvement plans (4)
Review status tracking (4)
Multiple review frequency (3)
Reporting (5)
Job Requisition Management (12)
Company Website Posting (11)
Publish to Social Media (12)
Job Search Site Posting (13)
Customized Application Form (13)
Resume Management (10)
Duplicate Candidate Prevention (12)
Candidate Search (13)
Applicant Tracking (13)
Email Templates (9)
User Permissions (13)
Notifications and Alerts (12)
Reporting (12)

What is talentReef?

TalentReef is a provider of SaaS-based recruitment marketing and talent management solutions that are purposefully built for the decentralized hourly workforce. Their mobile-first platform streamlines the recruit to retain process to transform how employers find, hire, train, and engage hourly workers. The vendor states that many global brands trust TalentReef to provide the actionable insights needed to optimize and drive their talent management processes—ultimately increasing applicant flow, simplifying onboarding and compliance, and improving employee performance and retention.

The TalentReef solution includes: Recruitment Marketing, Applicant Tracking, Onboarding & Compliance, Training & Development, and Employee Engagement & Retention.

talentReef Features

Onboarding Features

Has featureNew hire portal
Has featureManager tracking tools
Has featureCompliance tracking and reporting

Performance and Goals Features

Has featureCorporate goal setting
Has featureSubordinate goal setting
Has featurePerformance tracking

Performance Management Features

Has featurePerformance plans
Has featureManager note taking
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureMultiple review frequency
Has featureReporting

Recruiting / ATS Features

Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureCustomized Application Form
Has featureResume Management
Has featureDuplicate Candidate Prevention
Has featureCandidate Search
Has featureApplicant Tracking
Has featureEmail Templates
Has featureUser Permissions
Has featureNotifications and Alerts
Has featureReporting

Learning Management Features

Has featureSCORM-compliant

talentReef Video

TalentReef Overview

talentReef Competitors

talentReef Support Options

 Free Version
Social Media
Video Tutorials / Webinar

talentReef Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, Spanish