Item: Dayforce
Rating: 8
Author: Amanda Tetzner

Overall Satisfaction with Ceridian Dayforce

Use Cases and Deployment Scope

We use Ceridian Dayforce for scheduling, timekeeping, payroll, HR profile management, benefits administration, and recruiting. Ceridian Dayforce acts as our central repository of employee information, and we use it to pull employee data out of other software that we use. Being a law firm, we have a range of different employee tiers, ranging from part-time hourly workers to partners/owners of the firm, and Ceridian Dayforce allows us to manage and pay all of those different employee tiers from one system. For recruiting, it improved our talent acquisition process by moving us out of email and spreadsheets into one centralized system where we can post a job and hire candidates directly into the HR system.

Pros and Cons

Pros

Reporting. It has an extensive report builder with stock reports, ad-hoc reports, and the ability to build your own custom reports.
Payroll. The continuous payroll engine makes processing complex payrolls much easier and faster.
Forms. The stock forms are a great jumping off point to start creating custom forms that work better for your processes and organization.
Documentation. Every module is well documented, and you're always bound to learn something if you read through them properly!

Cons

Customer Support. They are great at innovation, but it can be frustrating trying to get support for features because they're always at high ticket volume. They have different support tiers based on your organization's size, so if you're a smaller customer, it is hard to get consistent support.
Functionalities are not always consistent across modules. Some areas of Ceridian Dayforce have audit capabilities to track data changes, but some don't, and it's hit or miss which features have them.

Alternatives Considered

My only experience with HRIS systems is Ceridian Dayforce.

Key Insights

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dayforce go as expected?

I wasn't involved with the implementation phase

Would you buy Dayforce again?

Yes

Likelihood to Recommend

I have worked with Ceridian Dayforce in two entirely different industries, distribution, and law. In my experience with Ceridian Dayforce in the distribution industry, Ceridian Dayforce worked well because it could handle complex schedules, timesheets, and payrolls for the hourly population. In my experience with Ceridian Dayforce in the law industry, Ceridian Dayforce works well for the same reason. However, Ceridian Dayforce's scheduling and timesheet capabilities are maybe under-utilized in the law industry because it doesn't operate in such a high capacity.

Dayforce Feature Ratings

Comments

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HRIS Analyst's Honest Review of Ceridian Dayforce's HRIS Capabilities