One Platform, One Team
October 06, 2017
One Platform, One Team
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce HCM
Dayforce is being used throughout our organization for CoreHR, Payroll and Workforce Management. The platform has helped us to solve issues related to managing these business functions in disparate systems. Consolidating HCM functionality has alleviated significant support of legacy interfaces and simplified our environment for our user community.
- Payroll processing across multiple countries. We operate in the US, Canada, and the UK. Dayforce is a single platform to handle it all.
- Mobility is a trending requirement for our workforce. The DayforceHCM app allows our users to manage their time, time off requests and other payroll-related activities in the palm of their hand.
- Ceridian does a great job of keeping their users connected through Insights and other events. The best resources for learning about how to grow through Ceridian are their clients.
- The continuity between implementation approaches and post-implementation support could be much better. Post-implementation, we needed a lot of work done on entitlements. When we contacted support, the best practices that they endorsed in certain situations was not aligned with the approach taken by the implementation team. This caused a lot of rework.
- Project management resources during our implementation were not consistent. We went through 3 project managers on the Ceridian side during implementation and it caused huge issues.
- Implementation resources were not dedicated to our project alone. This caused problems for us. There a fair amount of turnover on the Ceridian team, exchanging resources to move to other projects. This was not productive for our team, as new resources were often not the right fit or had less experience than their predecessors.
- Direct cost savings in IT due to decrease in integrations between systems.
- Indirect savings of having everything in one place. Team Members know that if they needs something, there is one stop.
- HUGE HUGE wins for non-US-based operations in Canada and the UK. Our legacy systems provided virtually no visibility to the business.
Not my area of expertise.
It's enabled us to focus on these activities and how to improve them vs focusing on the legacy systems that we needed to navigate. Peace of mind that Ceridian can handle all of our processing needs has allowed us to fix our gaze on implementing world class processes, not just surviving from pay run to pay run.
Less support from our IT organization, more empowerment to HR, Payroll and our operations teams. We can take control of how we want to do things.