CSM is great!
May 11, 2021

CSM is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Cherwell Service Management

We work closely with Cherwell Service Management, it is used company-wide. Cherwell Service Management is a huge asset to our company, we have used every aspect of CSM. We have customers that use CSM for their companies and I have yet to hear any negative feedback. Cherwell Service Management was acquired by Ivanti and will be an even bigger asset now.
  • Customer service
  • Pricing for resellers
  • System delivery
  • Support term acknowledgment
  • Accounting calculations for [record keeping]
  • Invoicing
  • There have been no negative impacts

Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

Yes

Did implementation of Cherwell Service Management go as expected?

Yes

Would you buy Cherwell Service Management again?

Yes

They are an exceptional company with exceptional products. Whether you are using Cherwell Service Management for your support or services, it is [...] flawless software. Using our consultants to deliver it, you cannot go wrong. Cherwell Service Management is well suited for any sized company. I have seen very small companies use it and massive, billion-dollar companies use it.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
10